Customer Service Division
Fees
Discounted Rates
Acronyms
"V" Model
100
This is the number of sections in the Customer Service division.
What is 16?
100
This is the standard residential deposit for 2 meters.
What is $300.00?
100
This is available to our Senior Citizen and Permanently Disabled customers.
What is Lifeline?
100
DAILY DOUBLE - UMP
What is Utilities Maintenance Program?
100
DAILY DOUBLE - Financial Information
What is the Account?
200
ThIs unit is responsible for answering customer calls regarding requests for start and stop of residential service.
What is the Customer Contact Center (CCC)?
200
Field Collections Unit will charge this to re-read a meter at the customer's requst.
What is $30.00?
200
This must be verified by a State licensed physician that a member of the household is a paraplegic, hemiplegic, quadriplegic, multiple sclerosis patient, nueromuscular patient, or scleroderma patient being treated for a lifethreatening disease.
What is Physician's Certified Allowance Discount (PCAD)?
200
RSU
What is Revenue Security Unit?
200
Holds the Customer information
What is the Person?
300
DWP's service territory is outline by these districts.
What is Metro, Harbor, Valley, West LA?
300
This is the Start Service fee (per Premise).
What is $19.00?
300
The discount subsidy for Low Income is
What is $26.34 ($16.34 + $10.00 water credit)?
300
CRO
What is Customer Relations Office?
300
Address
What is the Premise?
400
This unit handles billing, correspondence, landlord agreements, meter installs and governmental.
What is Account Services Unit (ASU)?
400
This is the cost of Overhead Temporary Electric Service (200 amps or less).
What is $300.00?
400
This form is filled out by a CSR and forwarded to CRO when an elderly customer calls and may be a possible victim of neglect.
What is SOS, Serving our Seniors?
400
OST
What is Office of Safety and Training?
400
Meter location
What is the Service Point?
500
Small Claims, Payment Reversal, Legal Referral, Bankruptcy, Recievership and Collection Agency are functions of this.
What is Specialized Accounts Management Unit (SAMU)?
500
This is 1.5 % per month, for service that is past due and exceeds $150.00.
What is a Late Payment Charge?
500
When this discount is approved, an order for installation of a cautionary tag on the customer's premise is issued.
What is Life Support?
500
RPC
What is Remittance Processing Center?
500
Contract between the DWP and the Customer
What is the Service Agreement?
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