Screens
Customer Service
Miscellaneous
Tasks
More Screens
100
Where we find HAMP eligibility
What is MAS1 / USR4
100
Number one goal of Aurora Loan Services
What is to turn a non-performing asset into a performing asset ASAP.
100
ratio of the monthly housing payment in relation to total gross monthly income
What is H.T.I.
100
Research missing funds (non- Western Union)
What is PMTPMT
100
Main Screen we as FPS3's use in Fidelity
What is DLQ1
200
Where we find underwriter notes
What is LMT1
200
Paraphrasing, Acknowledgements, Empathizing, Understanding, Effectiveness
What are Active Listening Skills
200
Deferred interest which results in the principal balance increasing
What is Negative Amortization
200
BPOINT
What is to request an interior BPO
200
Escrow break down
What is SER1 & PCH1
300
An area in which users can launch director tools to perform tasks
What is a workspace
300
Web site where we send customers to get account information
What is www.myauroraloan.com
300
Process of evaluating a loan to determine risk
What is Underwriting
300
Request reinstatement figures for a non-FHLMC loan if the sale date is more than 7 days out
What is FCREIN
300
Where we find all reasons for delinquency (RFD)
What is XDCH
400
Payment History indepth
What is SER1 / HIST
400
Typically a "yes" or "no" answer
What are close-ended questions
400
Including your taxes and/or insurance in your monthly loan payment
What is Escrow
400
Place a rush request for reienstatement figures for a non-FHLMC loan ( f/c date within 2-7 business days)
What is URREIN
400
Task setup
What is TSK1
500
Monthly payment information AND what it includes
What is PCH1
500
Questions that are answered with more than a one word statement
What are open-ended questions
500
A deed which transfers whatever interest the maker of the deed may have in the property
What is a Quit Claim
500
Request a meeting on the borrower's behalf (CA and WA) to discuss options within next 14 days
What is COLCAL
500
MAS1 / USR2
What is BPO Information
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