Credits
Being physically or mentally unable to care for themselves and have lived with you for more than half the year must be true about your spouse to qualify for this
What is Dependent Care Credit?
This button at the bottom of your homepage is used to submit your taxes through Cash App Taxes.
What is the “review and file” button?
If a customer reaches out to file after the October filing deadline and before the new tax season opens, they should receive this tax response.
What is "Not Open Yet"?
This recognizes the customer’s problem and communicates understanding, especially if the customer is expressing negative emotions
What is empathy?
This acronym stands for Unfair, Deceptive, or Abusive Acts or Practices.
What is UDAAP?
This filing status can not claim the EIC.
What is married filing separately?
This feature is used by Cash App Taxes to help make filling out information more convenient for you.
What is Jumpstart?
Providing this to customers beyond what information is provided through Tax Responses and approved resources is a policy violation
What is Tax Advice?
You are expected to check in with the customer at least every this many minutes while researching via chat.
What is every 2 minutes?
This type of language should be used to keep advice general rather than tailoring to personal circumstances.
What is hedging language?
DAILY DOUBLE
Make you wager
Additional Child Tax Credit is this if it exceeds your tax liability
E-filing your taxes with Cash App Taxes includes this for both federal and state returns, providing support from a tax preparation professional in case your return is audited.
What is free audit defense?
This Tax Response should be used for customers who want to file their state taxes first.
What is Tax Response: Can I File My State Taxes First?
This section should be reviewed to identify the issue or how to appropriately help the customer when you receive an email case.
What is the Case Details section?
You need to have this in order to file with Cash App Taxes.
What is a Cash App account?
Cash App Taxes will automatically calculate these 2 credits for you if you qualify.
What is Child Tax Credit and Additional Child Tax Credit?
This guarantee ensures that Cash App Taxes will reimburse you up to $1,000 if you get penalties or interest on your filed return due to a calculation error.
What is the Accurate Calculations Guarantee?
If a customer asks if they can file their prior year tax returns with Cash App Taxes, you should use this Tax Response.
What is Tax Response: Filing Previous Year?
This section should be reviewed to identify the issue or how to appropriately help the customer when you receive an email case.
What is the Case Details section?
Cash App Taxes does not retain copies of any entered forms for this reason.
What is for security purposes?
This parent who lived with the child for the greater number of nights during the tax year.
What is the custodial parent?
This 3rd party provider of professional audit assistance services will help you respond to inquiries and explore your options if your return is audited.
What is Tax Protection Plus?
This Tax Response should be used for customers who need to file more than one state tax return.
What is Tax Response: File More Than One State?
This salutation should be avoided as it is generic, impersonal, and can be offensive to the recipient.
What is "Hello ma’am/sir"?
DAILY DOUBLE
Make you wager
This is the violation level for providing tax advice that includes specific numerical amounts for entry, promising a specific outcome, or providing their refund amount.