The Doxim Download
These three words are what “CCM” stands for.
What is Customer Communications Management?
This Canadian city is home to the CN Tower.
What is Toronto?
“We’re happy with our current vendor” is an example of this common prospect response.
What is an objection?
This fictional Indiana town is the main setting of Stranger Things.
What is Hawkins?
I show how much water or electricity you used, what you owe, and when your payment is due.
What is a utility bill?
Water, electricity, and sewer providers belong to this industry Doxim serves.
What are utilities?
The Eiffel Tower stands in this city.
What is Paris?
This type of question encourages prospects to explain their process instead of answering yes or no.
What is an open-ended question?
This fictional African nation is home to Marvel’s Black Panther.
What is Wakanda?
I fit in your wallet and help a provider identify your health plan and member information.
What is a member ID card?
Alongside communications, Doxim helps customers make these transactions to settle their bills.
What are payments?
This country is home to the Great Barrier Reef.
What is Australia?
While prospecting a company, you get information that their current contract with a vendor is about to expire, this is an example of what.
What is a buying trigger?
In The Hunger Games, Katniss Everdeen volunteers to represent this numbered district.
What is District 12?
I summarize deposits, withdrawals, and balances for your checking or savings account over a set period.
What is a bank statement?
These promotional messages are printed directly onto a bill or statement, rather than included as separate inserts.
What are onserts?
This is the largest ocean on Earth.
What is the Pacific Ocean?
While dialing, you reach the right person, but the timing isn’t right. The call still ends with a calendar invitation to follow up in the future.
What is “Answered - Not Now but Sent Invite”?
In The Office, this is the name of Michael Scott’s annual employee awards ceremony.
What are the Dundies?
I arrive after a healthcare claim is processed, showing what was billed, what your plan covered, and what you may owe. Despite the numbers, I’m not a bill.
What is an EOB?
This billing process matches payment records to confirm that the money received agrees with the records.
What is reconciliation?
This country is home to the ancient city of Petra, one of the 7 wonders of the world.
What is Jordan?
You booked 12 meetings, nine took place, and three became opportunities. This is your conversion rate from completed meetings to opportunities.
What is 33%?
In Elf, Buddy says the four main food groups are candy, candy canes, candy corn, and this sweet topping.
What is syrup?
I arrive without an envelope, often featuring a promotional offer on one side and your mailing address on the other.
What is a postcard?