Link Logic and Timing
Links are sent again this many minutes before the appointment.
What is 15 minutes?
Staff should log in using this, not on the Doxy website.
What is the Homeward Sign in Link?
To place a call, you do this on the patient’s name in the queue.
What is hover and select “Start Call.”?
The lighting bolt allows you to do this.
What is transfer the member?
You cannot get the audio to work in a visit, so the provider does this.
What is call the member on Ring Central?
Doxy links are generated per member per visit.
What is False? Links always remain the same.
Members should enter this format of name at check-in.
What is First and last name?
The three-dots menu can display these four details.
What are wait time, location, device, and browser?
The navigator transfers to the provider at this moment.
What is intake completion?
The member can see you but cannot hear you, so you do this.
What is check your microphone and speaker settings?
This visit type does not receive links automatically pushed to the member.
What are In home visits?
Doxy typically requests permission for these two things after “Check-In.”
What are camera and microphone?
One action you can do from the three-dots menu.
What is chat with the member?
This is where you join multiple people on the visit.
What is a group call?
You are experiencing internet connectivity issues, making it difficult to connect so you do this
What is decrease the definition of the visit?
These visits should receive the provider waiting room link.
What are all virtual non-Welcome Visits plus Welcome Visits with a completed Welcome Call?
Members appear here after joining the waiting room.
What is the Patient Queue?
You go here to remove a member from the patient queue.
What is the three dots menu?
In the pod model, this role owns the intake-room flow at the start.
What is the Navigator?
If the member does not join the link, you call, and they answer, you should do this to get them connected.
What is help them find the link or resend it?
These visits should receive the Intake Waiting Room link.
What are Welcome Visits without a completed Welcome Call, plus Complex Care, Chronic Condition, Acute Care, and Post-Discharge?
You end the visit by clicking this control.
What is the Red X?
If the queue looks stale, your first safest step is to do this once, then re-check.
What is refresh?
The visit becomes a no-show at this time and you do this action.
What is 15 minutes, mark as "no show" in Steward.
A member says they “checked in,” but you don’t see them in the Patient Queue. List the three fastest things you should verify or do before escalating.
What is confirm they used the correct room link for their visit type, confirm they entered first and last name correctly at check-in, then refresh and re-check the Patient Queue (including using patient details/controls if they appear).