Active Listening
This mnemonic device represents the active listening skills.
MORE PIES
A law enforcement technique used to communicate with people who are threatening violence.
Crisis Negotiation
In addition to a digital recorder, this is often used to record and play TPIs.
Cell Phone
This member is the primary contact with the suspect.
Primary Negotiator
Modern hostage negotiations were established in the 1970s by this US police force.
NYPD
This is a deliberate pause at key points for emphasis.
Effective Pause
A neutral third party whose job is to facilitate negotiation.
Third Party Intermediary
This acoustic system is often called LRAD, which stands for this.
Long Range Acoustic Device
This member accurately records the significant events that occur during the course of a critical incident.
Timeline
The FBI separates crisis negotiations into these two basic types of incidents.
Hostage Situation and Non-hostage Situation
Who, what, when, where, why, and how are these.
Open-ended Questions
This is a condition in which hostages develop a psychological bond with their captors during captivity.
Stockholm Syndrome
This is the number of members currently on our team.
22
This member is responsible for the deployment of HNT and decisions regarding negotiating tactics and strategies.
HNT Commander
This should be asked for early and often in negotiations.
Surrender
A synopsis of the negotiation/conversation up to that point in time.
Summary
This type of negotiation occurs when the negotiator and the suspect are negotiating without the use of telephone or bullhorn/LRAD.
Face to Face Negotiation
Intrepid is the brand of this equipment system.
Throw Phone
This team is responsible for ensuring items utilized during critical incidents are functional.
Equipment Team
The FBI has sole jurisdiction over this type of negotiation.
Kidnap for ransom
This identifies a problem or issue without assigning blame.
I Message
A topic, person, hobby, pet, etc. that assists with rapport building or can calm a subject during the negotiation process.
A Hook
Our beloved 1986 van, Blue, is this make and model.
Ford E350
This team is the clearinghouse for all information regarding the incident.
Intelligence Team
These items will not be provided to a perpetrator. (Name 1)
Weapons
Drugs
Alcohol
Other People