Compliance
Agent forgot to provide the correct APR/Interest Rate to the customer.
Offering Rates and Terms PLS (ACQ): DPL Job Aid
The agent failed to read the Long Form CBR Disclosure verbatim.
Long Form Application (ACQ): DPL Procedure
Current loan 7.99 doesn't want 2 loans. Apr's range 6.99-10.99 for new loan wants to speak with spouse
DPL to DPL Pending
Reading disclosures verbatim
Transparent
Location our Director Rich Simon is Originally from
New York
Agent abruptly cut PA off when PA was explaining disbursements.
INAPPROPRIATE TREATMENT
Agent called PA after 9 pm without permission from PA.
Inbound Calls/Outbound Dialing (ACQ & SER): DPL Procedure
Current loan 7.99 doesn't want 2 loans. Apr's range 6.99-10.99 for new loan an accepted it.
BAU convert to HP.
Offering to take disbursements over the phone
Solve
Woodley's Coach TL.
Theresa Cook
Agent did not inform PA call will be monitored and recorded.
Call Recording Disclosure (ALL): Talking, Call Recording Disclosure Talking Points
Agent forgot to obtain work email from PA who is a part time employee.
Queue (ACQ): DPL Procedure B03 - Online Prequal
Total Exposure fired due to Discover Card balance, applicant doesn't want a lower amount
DLOS will cancel based on pop up letter LTEC will auto send
Communicating in a respectful manner
Relate
Desmond's favorite snack
Protein
Agent did not inform PA our hours of operation to call back.
UDAAP
Agent did not tell PA they had to unfreeze her credit bureaus for 15 days in order to reprocess the application.
Frozen Credit Bureau Handling (ACQ): DPL Procedure Frozen Credit Bureau Handling
Total Exposure and Pay off loan fires during call
Pay off loan within pop up and then lower the overall loan amount
Flexible offer strategy
Tailor
Kurtis' Favorite Day of the Year
Halloween
Transunion Number is missing. However, agent did not clear RR.
CBR Misc Alert RR: DPL Procedure
Acceptable Documents. What is preferred document to request for address verification
Document Verification (ACQ): DPL Procedure
Current loan is 7.99 doesn't want 2 loans. Apr's range 8.99-11.99 for new loan.
Dpl to Dpl cancel. Cancel for intended use.
Development of loan debt
Understand
Name of Woodley's Daughter
Harley