Job Site Etiquette
These items alert people to a slippery floor and should be used on any jobsite where people are present.
What are wet floor signs?
These areas require the use of a scraper or razor blade and almost always require multiple passes to remove all of the existing wax.
What are edges/doorways?
What is update status to "On the way"?
The person you should call if you are running late to a job.
Who is the customer or contact on the work order?
This core value implies always doing doing the right thing (even when no one is looking or will notice).
What is Integrity Matters?
These are the items that we should leave the jobsite with.
What are all of the items that we brought into the jobsite. Including chemical, mats, fill-up hoses, measuring cups, cords, empty boxes/bottles, ect..
This piece of equipment is designed to work in large areas and increases production.
What is the propane stripper?
This is what you do when you arrive to the jobsite and before unloading the van.
What is update status to "Onsite"?
The best service companies in the world grow because they give their customers the best _______ ________.
What is Customer Experience?
This core value shows up when we give the customer an experience that is above and beyond.
What is Excellence In All We Do?
These areas are ok to sit down or take a break.
Where is the Van or designated Break Room?
This is something that happens during the stripping process and often times requires hand wiping with a mop head or microfiber cloth.
What is splatter?
This is what you do after loading the van when the job is complete and before you head to your next job or back to the DPM Warehouse.
What is update status to "Job Complete"?
The technicians that give their customers the best customer experience make the most ________?
What is money?
This core value embodies improving our processes and/or problem solving.
What is Innovate Always?
During this time it is ok to use offensive language or talk about inappropriate subjects in a professional environment.
When is never?
The number one reason DPM has experienced callbacks on strip and wax jobs.
What is splatter?
These two items show the customer and the leadership team the quality of the work and if the job was complete (or incomplete).
What are collage photos and completion notes?
Cleaning one surface, but leaving another dirty in the process often results in this.
What is a callback?
Core value that implicates that you are responsible for everything in your world.
What is Extreme Ownership?
In almost all commercial buildings it is safe to assume these are always watching you.
What are security cameras?
This is what you should do immediately after going over the the floor with the swing, the HS, or propane stripping machine.
What is wipe up the splatter before it dries?
This is required to be able to invoice the job and send a post job report to the customer the day after the job.
What is job status complete with completion notes?
This is what you should do if you find a mess left by another vendor in an area where we are working.
What is clean it up? (and communicate it on the work order)
This core value means the people we work with and for are most important.
What is Relationships First?