Sanitation
How often should you disinfect surfaces?
Hourly
True or False
You must wear a clean uniform to work daily.
True
What does BLAST stand for?
Believe, Listen, Apologize, Satisfy, Thank
True/False
All hot temps must be 140F except gravy which 150F.
True
What can you do to improve your survey counts?
Hand out receipts, don’t ask.
What is the safest way to allow a sanitized surface to dry?
Air Dry
How many seconds should you wash your hands for?
20 seconds minimum
What does EDOCA stand for?
Explain, demonstrate, observe, coach and assess
How often must sanitizing solution be changed?
A minimum of every 2 hours, or once it has become soiled.
Name the 5 key behaviors to hospitality.
Warm greeting, smile, please and thank you, eye contact, pleasant demeanor/warm closing.
Is it okay to make products after taking cash or credit card?
One must wash their hands, then glove up before making products.
How often should you wash your hands?
Once every hour at minimum, or when changing tasks or contaminating
All Trainees should begin with these two courses?
Orientation and food safety
How often must temperatures be recorded in the temperature log?
2 times per day
What are the key drivers for improving overall satisfaction?
Speed, friendliness, taste, OSAT, interior cleanliness, accuracy, portion size.
Can cleaning/sanitizing chemicals be stored with products and packaging?
No, there must be separation (a minimum of 12 inches is recommended) and cannot be stored above products or packaging
Can you use hand sanitizer in place of washing hands?
No
What is overrun?
Optimum is 40 – air to mix ratio at the point of freezing
Can you change gloves without washing your hands?
No, you must wash hands every time you re-glove.
Why do we want to know what our fans think?
To improve satisfaction.
What is the correct ppm for sanitizing solution?
200 ppm
How often should you disinfect and air dry door handles, faucets, thermometers, etc.
Every 30 minutes
Why is it important to follow all prep procedures?
To ensure quality products
What are top 5 food safety on PRIDE?
Hand sink setup, Chemicals, Hot Temps, Cold Temps, and Visible Signs of Pest.
Bonus:
How long is Hidden Valley Ranch good for?
7 days