RM Knowledge
What company name were we almost given?
Doorknob
What was our proactive % in May?
60%
What's our average monthly backlog for unassigned cases Jan-May?
8 cases
Where did Johan previously work?
Expedia
Name 2 of our NEW FAQ articles
Market Share Promotions
Not responsible for status
Bedroom number not matching floorplans
Discreet listings
Confidentiality with the action taken against a branch.
How many reactive cases have you closed Jan-May?
1646
Which head of caused so much chaos breaking down on a motorway slip road, they had to be pushed by the police and it talked about on the traffic news
Sara
What's our average resolution time for reloading cases YTD?
2 days
How many tickets have you closed Jan-May
4166
Which celebrity was in our first TV advert?
Ian Wright
Which RO stage for Cat B's is a branch switched invisible for 3 days?
RO6
How many reactive and proactive cases have you closed Jan-May
4398
Who is the longest-standing Rightmover in CX?
Kelly Howden
Which OKR does our proactive casework objective link to?
Continue to increase value in our memberships and deepen our partnership with agents
On average, how many branches do you switch invisible per month?
5