Media Requests
What system houses media requests?
DDS
Who are Document Resources customers?
Other PRA Business Units
What are 4 ways we can receive media?
SFTP/FTP Site, Portal/Website, !Staging Folder, Email, Paper
True of False: The Bank_of_America-App gateway only processing applications for Bank of America
False
What date is used when manually associating statements?
Statement Closing Date
What is a Workflow ID?
A confirmation/identification number that some sellers provide for a submitted media request.
Who is your first point of contact when you need assistance?
Team Lead
During your Inventory Assessment of an Upfront media file you are unable to locate any of the account numbers referenced on the documents. Name two reasons why.
Accounts are not loaded.
Conversion account numbers.
The documents are for accounts that don't belong to us.
How do files end up in the !Staging folder?
An IT script runs that automatically uploads available media files from connected SFTP/FTP sites into the !Staging folders
Name the type of pool and seller for the following pools:
BARET3
OMKQB8
Barclays - Core
OneMain - BK
Under which filter would you find new order batches in DDS?
Batches Awaiting Submission to Seller
What are the two main functions of Document Resources?
Processing Received Media and Facilitating Media Requests
What is the purpose of conducting an Inventory Assessment?
To review what was received and determine that the media is ok to process.
What folder are files that need to be parsed placed in?
The Staging folder
What is an alternative name for a Terms & Conditions document?
CMA or CCA
What does it mean if a document is "Out of Retention"?
Out of Retention means that the documents have passed the time frame of availability - they are no longer being retained. They are not available to request.
What is Upfront media?
Media that is provided by the seller as part of the contractual agreement of the purchase. We do not have to request or ask for this media, it is provided as part of the sale.
How do files end up in the !Staging folder?
An IT script runs that automatically uploads available media files from connected SFTP/FTP sites into the !Staging folders.
Gateways process files based on what information?
Naming convention of the file
You are reviewing a received document that states the following: "Your account has been sold to Portfolio Recovery Services". What document type do you select if associating this document?
None! You do not associate the document.
An account was opened 1/13/2013 and charged off 10/29/2017. The seller has a 10 year retention for all documents. Can you request a Statement dated 12/6/2011?
No - the statement date is prior to the Open Date.
You notice that it is taking you longer than usual to parse files. What supporting documentation do you send to your Team Lead when reporting the issue?
Copies of previous and recent Parser Log
What are the steps of the Received Media Process?
Media Retrieval
Inventory Assessment and QC
Tracking
Processing
Move processed files to correct folder
Tracking
DAILY DOUBLE
The Parser is a processing application that performs different functions for different sellers and types of files received.
What is a required supplemental document for a New York Affidavit?
Terms & Condition