Talking
Dr. Cruz
Reception
Hygienist
Random Facts
100

What is tone scale

A scale of which the tone of a patient is set at which could be low or high

100

What should I prepare  when theres Emergency patient  

basic and ask the patient some basic questions regarding the case .

inform Dr Cruz and  get consent  from her to do necessary records

100

How do u get the shopper  patient to book her / his appointment ?

Don't tell the price over the phone and to come for consultation for accurate price .

100

What is the price of pinhole you tell patients

Nothing. Do not tell the patients the price of a procedure ,

100

What is Hard sell 

Hard sell is when you push the patient on a certain treatment

200

When someone is upset about their treatment what do you do?

Find out why and handle it. If not give Cynthia's credit card 

200

Tmd patient 

After the TMD  exam 

What's needed for Dr Cruz to Explain ?

Bring the patient to Room 1 

Dexter , flyers 

200

How do you get more google reviews without SEO or other marketing strategies?

Just ask the patient for Google  review and referrals Doesn't hurt

200

What do you do when you're finished with your patient?

Schedule and care.

200

what do I schedule the patient when all the the teeth are sensitive and 

my teeth looks too long 

Pinhole exam with the hygienist 

300

What is the best First Impression with the New Patient 

Create affinity with the patient and establish trust.

300

Please Explain posture Pictures for TMD 

1, full shot without tounge blade ,half body profile head from chest area .

NO GLASSES ,HAIR UP ,

NECK, EAR   EYES SHOULD BE VISIBLE  AND 

THE SYMMETRY can be analyzed 

2 Full body without tounge blade same as above 

3  side view full body ,half body and from chest 

to check their HFP

4, BACK view 

full  body ,half  body and shoulder shot 

5 . Feet and knees front and back 

6, head sides up and down 

300

What do you tell a patient in order to know how much time you need to book , and dont get upset with all the records that we do .

xrays 

pictures muscle palpation 

dental exams by hygienists 

What we do here is comprehensive exam 

that we need a lot of records to determine your overall health in order to prevent you from future big treatment and big expense .

prevention is our goal 

pictures are taken 

reason is Grinding affects the teeth , bite and eventually postures.  that leads yo joint pain 

neck ,shoulders, knees and flat footed 

300

What is the effect of gum recession 

tooth loss

300

How many trees are there in toronto

10 Million...... wow..... 4 million are privately owned.

400

How can  you achieve your target ? 

Answer according to your Hat 

Do it by gradient.  

everydays target should be increased and be achieved  

400

What do u say when the patient complain  of migraines and head ache 

back pain 

Would like to know how we can help  you ?

We have a lot of patients that's happy with the results . Medical doctors are referring patients to us when they cant figured out the root cause after seeing the neurologist and not seeing anything wrong with their MRI 



400

Where did Babe Ruth hit his first professional home run?

Hanlan's Point Stadium in  Centre Island  is where Babe Ruth made his first professional home run.

500

what would you  do or say when theres an Angry patient ?

Calm down the patient by Agreeing with the patient .

I understand how you feel,  I will be angry too if it happens to me , 

This is what I can do for you . 

I want you to be happy and satisfied 

500

What's the lowest temperature toronto hit?

 The lowest recorded temperature Toronto has every had was -31.3 degrees C (without wind chill) in 1943.

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