Calls
how do you answer the phone
thank you for calling SS my name is ____
What do you log into to take a call
8x8
How late is Tardy
10 minutes
STAT
2 hours
Who start a teams meeting
anyone but you :)
what is the last thing you ask before you hang up
is there anything else I can help you with
You want time off what program do you use
Ulti Pro UKG
What is the sick line #
480-801-6340
Urgent
4 hours
What should you teams status be when you come in for the day
Available
Order Processing
What system do you use to check your schedule or to submit OT request
Calabrio
who do you email if you are absent during training
email the training department at customerservicetraining@dragonflyhealth.com li
Priority
6 hours
Teams should or should not be on your personal phone
Should Not
Name 3 things you need to verify
Name Address Contact information ID Pets Stairs
where can give your coworkers points to use for fun
Cool leaf
3 Occurrences in 12 months may result in
Verbal waring
Standard
w in 24 hours
What should you do at the start of your shift on teams -
check in - good morning - status - any of those are correct
How many points is the greeting worth (total)
20 Points
DME Training Guide
No call No Show may result in
Termination
Drop Ship
Shipping time generally 3-5 business days
When should you expect to be on camera - what event
Town hall -- & anytime lead or sup requests. but townhall is the answer