Names/Departments
Lois Happ
What is Customer Care?
External Transfer- $2000.00 per day limit.
What are standard limits?
The number of times a banker will attempt to reach a customer on a detractor survey?
What is three?
This form is required for a customer who wants to do an International Wire Transfer.
What is the International Outgoing Wire Form?
This service may allow a customer to utilize a Non-Busey ATM at no charge by that particular bank?
What is a Money Pass ATM?
Paul Rutherford
What is Fraud?
Zelle- $4000.00 per day.
What are Tier 4 limits?
The number of days in which an Online CD has to complete the funding before it will cancel?
What is fifteen days?
This form is needed when a customer wants to close a CD?
What is the CD closing form?
This is REQUIRED for any foreign citizen to have if they DO NOT have a valid United States ID?
What is a US VISA and a Passport?
What is Card Services?
Mobile Deposit- $10,000.00 per check.
What are Tier 3 limits?
The number of Line of Business referrals a Digital Banker is tasked to obtain in a quarter?
What is ten?
This form is needed for a customer to complete a CD Renewal and adding $2000.00 in funds to the existing CD?
What is a CD Agreement?
This is an attempt to acquire sensitive information from a customer taking advantage of human nature and tendency to trust. These attempts can include:o btaining login credentials, such as username and password; debit or credit card details and access to a computer system.
What is Social Engineering?
Katherine Wills
What is Private Client?
Bill Pay- $40,000.00 per payment.
The number of AWS needed to do an exception wire transfer over $60,000.00.
What is two?
This form is NOT needed when closing an account due to Fraud?
What is the DDA Account Closing form?
This can be reviewed if a customer wants to inquire about a higher interest rate for any interest bearing product?
What is a Negotiated Rate?
Kyle Watson
What is Mortgage?
What is Tier 5 limits?
The number of beneficiaries one can have on a UTMA Custodian account?
What is Zero? You may have a successor custodian, but no beneficiaries.
This form is needed when a customer wants to close an Pillar Money Market account?
What is a DDA Account Closing form?
This may be needed in the event a banker needs to update a Social Security number on an existing account?
What is a W9? Request for Taxpayer Identification Number and Certification.