SM Approach
Operations Activity
Operations Activity
Ensures the store has the appropriate number of certified barista trainers to support new partner training
What is Teaching and Training
Has a calendar that reflects all dimensions of SM Approach
What is Prioritizing & Planning
High Capability
High Commitment
What is Advising D4
Completion of Coffee Tastings
What is every training shift
Starbucks opens first store in Seattle’s Pike Place Market offering fresh-roasted whole bean coffee.
What is 1971
Completes the onboarding process to ensure new partners have a smooth start at Starbucks
What is Staffing and Scheduling
Ensures partner recognition programs are available and in-use at the store
What is Culture & Effective Communication
Low Capability
High Commitment
What is Learning D1
Total Hours of Shoulder to Shoulder Training
What is 20 Hours
Begins serving Frappuccino blended beverages.
What is 1995
Is aware of new partners’ knowledge and skill gaps and can articulate a plan for continued areas of focus
What is Teaching and Training
Identifies obstacles to creating the Starbucks Experience and actively works to remove them
What is Business Analysis & Problem Solving
Low to Some Capability
Low Commitment
What is learning D2
Time frame for De-Escalation Training
What is 120 Days
Offers full health benefits to eligible full and part-time employees.
What is 1988
Ensures the store is set and maintained to Siren’s Eye expectations and adjusted appropriately to store-specific needs
What is Sales and Inventory
Ensures that the store embraces practices that embody Our Mission & Values (e.g., recycling, donations, community partnerships, etc.)
What is Culture & Effective Communication
Moderate to High Capability
Variable Commitment
What is Owning D3
New modules include: Creating a Welcoming Environment, Becoming Aware of Bias, Community and Sustainability, Development and Career Journey
What is Barista 90
Mobile Order & Pay launches nationwide.
What is 2015
Shares key information on the Daily Plan so Play Callers can run effective shifts that enable the Starbucks ExperienceE
What is Ops Standards & Continuous Improvement
Understands how partners are embracing change in order to provide the right support as they accept and move through the change
What is Coaching for Performance & Development
SMART GOAL
S-Specific
M-Motivating
A-Attainable
R-Relevant
T-Trackable
Total Training Hours
What is 44 Hours
Starbucks College Achievement Plan Program offers full tuition coverage for U.S. partners through ASU online.
What is 2014