What do I do?
A student applying to PathwayConnect is upset because she can't figure out how to submit an ecclesiastical endorsement. What do you say? What article did you use?
The following are not required to participate in PathwayConnect:
Application fee
Standardized test scores (ACT, SAT, TOEFL..etc)
Ecclesiastical Endorsement
Proof of graduation
ARTICLE: PC - Admission Requirements
What two things do you need to log an email interaction correctly?
What must you include BEFORE hitting send?
Articles and Customer.
The Article. You cannot add it after the fact.
My all time favorite movie is Mulan. I wish I could go on vacation to Hawaii and I have a huge celebrity crush on Robert Pattinson.
Shirley, Emilio, Kelisha, Jeff, or Liz?
Liz
A student has completed the PC program but he got under C on 2 of the courses. Would he be able to print a certificate? Are there any other requirements?
What article did you use?
Yes, the student can print his certificate.
Requirements:
Complete PathwayConnect with at least a 2.0 GPA and without a failing grade in any required course
The grade earned in each of the required courses must be a D- or above and the total GPA must calculate to at least a 2.0 GPA
PathwayConnect tuition is paid for all semesters attended
ARTICLE: PC - Certificates
When should you do the troubleshooting process while chatting? And what are the four basic steps?
Every time you experience an error with CRM. 1. Clear cache and cookies, 2. Switch browsers 3. close wrap up chats 4. Enable cookies
My favorite genre of music is Reggaeton and Pop. I have a secret talent of cooking and I once ate a Guinea Pig. Who am I?
Shirley, Emilio, Kelisha, Jeff, or Liz?
Jeff
When should ONLN students contact the BSC and are there any exception? What is the contact information for the BSC? What article did you use?
Students who are categorized as ONLN should contact the BYU-Idaho Support Center (BSC). The only exception is if the student has advising questions. (208) 496-1411, ask@byui.edu
Examples of when ONLN students should contact the BSC:
Enrollment Verification
Receipts or Tax Documents
Account Access
999 Numbers
Online Dean of Students Information
Grad Planner Technical Difficulties
Non-matriculating students
ARTICLE: OD - Transfer to BSC
How do you pick emails/cases from the old CRM and how do you view the cases you picked?
QUEUE > PSC QUEUE ITEMS > STUDENT SUPPORT CASES
CASES > MY ACTIVE CASES
I dig scary movies. Insidious is my favorite. I wish I could go to Bali and Justin Beiber is actually super cool.
Shirley
The student scores too low to be admitted to the PathwayConnect program. She chose to retest her assessment but she doesn’t want to wait at least 60 days from the date they last took the assessment. What do you do? What article did you use?
Tell the student to fill out an ‘Exception Request Form’. Explain that a committee will read through the form students submit, and evaluate their concern. Also, let them know that submitting this form does not mean that the request will be granted in the way the student indicates, however, students’ concerns will be heard.
ARTICLE: PROC - PC - Petitions
If you are marked "available" but are not getting chats, what are the two things you should try first?
Make sure you closed your wrap up chats and make sure your browser is set up to enable cookies
I secret skill I have is that I can flip my eyelids. I wish I could time travel and I've recently watched the Bee Movie. Which reminds me...I ate ants once.
Shirley, Emilio, Kelisha, Jeff, or Liz?
Emilio
How do you pick emails that are now apart of the new CRM and how do you view the emails you picked?
QUEUE > ALL ITEMS > STUDENT SUPPORT EMAILS
ACTIVITIES > MY ACTIVE WORK ITEMS
Celebrities are lame. I don't have any crushes. But Colombiana is the best movie hands down. I would go on vacation to Iceland.
Kelisha