A PWOL student contacted the BYU-Pathway Support because he/ she is having a hard time dropping one of his/her course. You then realized that the student cannot drop from a course because of a financial hold. What do you do? What article did you use?
If a student cannot drop or withdraw from a course because of a financial hold, fill out a new form on behalf of the student (found in the article).
Article: OD - Drop/Withdraw/Defer
Which updated article made it more clear that Microsoft products can also be downloaded by Mac users. We also added an updated tutorial in the Summary section about how students can download the products.
PC - Microsoft Office/Windows Download
What is the very first thing you should send in a chat?
Thank you for contacting BYU - Pathway Support
A PWOL student has a Medical condition requiring extended medical care where continuing in school is impractical. He drops all his classes and would like a full refund. What do you do? What article did you use?
There is no longer a petition for refunds, we now fill out the Accounting Service Escalation Form.
Article: OD - Refunds
Which article was updated so that there is no longer a petition for refunds, we now fill out the Accounting Service Escalation Form.
OD - Refunds
Is first and last name acceptable for FERPA?
T or F
False
A PC student is unable to print his certificate of completion. What do you do? What article did you use?
If a student is getting an error message for either reason, please refer to the tutorial in the Summary section about how to check for a PC Certificate and follow the procedure indicated.
Article: PC - Certificates
Which article was updated with the following information: A student cannot drop or withdraw from a course because of a financial hold, there is now a form to fill out.
OD - Drop/Withdraw/Defer
What must we end every chat with before we disconnect?
Is there anything else I can help you with/Do you have any more questions?
A PC student applied to the BYU-I Online program after 8 years. She said that she doesn’t have a discount on her tuition. What do you do? What article did you use?
The opportunity for students to receive this discount does not ever expire no matter how long it has been since they have completed the PathwayConnect program or how many degrees he/she has completed.
Article: OD - Tuition
Which article had this procedure change on; instead of assigning a case to Anne Marie, please create a ticket and send it to Student Services.
PC - Student Death (and other articles that say "send to Anne Marie")
A HS Concurrent Enrollment student contact us wanting to schedule an appointment with a Advisor. What do you do? What article?
We cannot help concurrent students, so we transfer them to the BSC even if they claim they already talked to them.
Article: There is no article, but this is a good information to know.