Authentication
Sating "May I take that as a yes?" ensures...
Affirmative Consent
Complete this step if the phone number is not verified, did not meet criteria, and is not listed under 'Other Verified Phone Numbers'
Stand Alone
The correct account status when updating contact information.
Normal/Closed
DO NOT proceed with this type of increase if it was completed within the last 30 days
ATM Increase
This must be confirmed and in Ovation before enrolling in OLB
Email Address
This must be completed to perform a high risk transaction.
Step-Up Authentication
This person must be the one to receive and provide the code for Failsafe 1st
The Customer
Update this account status first before updating contact information
Inactive/Dormant
If this has been changed in the last 30 days do not proceed with ordering a new card
Address
Debit Card Dispute
This type of customer is exempt from Step-Up Authentication
Cross Border Banking
When providing a password, this rule applies
3-Strike Rule
To update an address for a Safe Deposit Box or CD refer the customer to
Store Location
The customer may receive this to confirm the validity of a transaction
Fraud Text Alert
Secured Message
If unable to provide the password, this must be completed before performing Step-Up Authentication
Red Flag Review
Complete this step if the address is incorrect and there is a Bad Address SM
Remove Mail Hold
Follow this procedure when a customer has trouble using their debit card
Core - Debit Card Decline Reasons
If a customer has not received Zelle instantly, then it was sent using this delivery method
Standard Delivery
This form is produced if the interest earned is greater than $9.99.
1099