Channel Packages
Name a package that has Fox News
What is Smart Pack, News Pack or AT120
Name a feature on a Wally that is not on the Hopper 2000
What is Netflix
Where can you go to see what local channels the customer is getting?
Networks
Qualify for Nets
hit plus (+) sign for city and state on account
Name 1 of the 2 tabs you can go to see what gift the customer received when they signed up with DISH
Customer Info tab above the customer's name where is says Offer Code
Plans tab and look in the middle under Gift & Gift Detail
What is the address for the Roseland site?
3 ADP Boulevard
Name 4 channels in the News Pack
BBC World News, Bloomberg Television, CNBC, Fox Business Network, Fox News, MSNBC, Weather Channel
How many recording hours does a Hopper w/Sling have?
500 hours of HD recording
2000 hours of SD recording
What 2 screens are you able to see a customer's bill due date?
Customer Info
Bill
Where can you go to see free previews a customer will receive?
Package Optimizer
What are the names of all of the Site Managers in Roseland?
(in alphabetical order) Dave, Farhad, Femi & Wahid
Name 4 channels that are in the Stars & Stripes Pack
(9) Nine - American Heroes Channel, Crime & Investigation, Destination America, getTV, Justice, Reelz, Smithsonian Channel, Starz Encore Westerns, The Cowboy Channel
How much does it cost to upgrade a 5 star customer to a Hopper 3
$100 spend
Where do you go to find out what customer is receiving when they have DO NOT PROVIDE OFFERS on side cart
Bill tab and Credit History
What additional credits can be added when a customer selects the Local Channel Package
no additional credits can be added to these accounts
What are the names of all of the Retention Leads?
(in alphabetical order) Brian, Carlos, Christian, Drew, Juan, Kyle, Luis, Rosemarie, Shalini, Yesenia
What are the only channel packs that can be added to the Welcome Pack
Heartland Pack and Outdoor Pack
How many tuners are on a Super Joey
2 Tuners –
Name 5 out of the 10 states where you can add/remove Dish Protect without $30 early removal fee
Customers in the following states: AL, CA, CO, FL, GA, IL, ME, NC, TX, WI
How much of a credit battery must a customer have in order to be eligible for a Price Lock?
Customers "do not" need a credit battery of $10 or higher to receive the offer
What is the exit number off of Route 280 for our Roseland Office
Exit 5B - The Caldwells
How many channels are in the Heartland Pack
(12) Twelve - Baby TV, Discovery Family Channel, Game Show Network, Hallmark, Hallmark Drama, Hallmark Movies and Mysteries, OWN, PixL, RFD-TV, Ride TV, The Cowboy Channel and UpTV
What are 2 differences between the Hopper 3 and the Hopper w/Sling
16 tuners
Amazon Prime Video
4K TV Compatible
What type of roll to pay offer can a customer receive when they have international basic as there core package?
None
the customer must have some type of American core package to possibly qualify for a discount on their international add on
What steps would you have to take to make the Flex Pack less expensive than the Welcome Pack
Remove local channels and get customer to accept Price Lock Offer
$54.99 - $12.00 = $42.99
$42.99 - $10.00 = $32.99
Welcome Pack = $34.99
How much of a credit can you give a customer you have put into a long term solution (ie: PL, PCO, CWC)
NONE