ESS Trivia
When did ESS get founded?
1977
How do you auto fail a QA?
No verification
My favorite football team
Kansas City Cheifs
Who wrote the classic story “A Christmas Carol?”
Charles Dickens
How many agents are on Drews Krew
14
What makes up the customer experience?
Care, Appreciate and Inform
The answer sheet for all QA questions
How long have I been a TL
4 years
What is the official Christmas flower in North America?
The Poinsettia
The 5 newest members to the Krew
Ben, Casey, Kristie, Macdalyne and Milad
Who is the VP at the NSC?
Scott Hansen
Do we need to verify the location on every call?
YES!!!!
What major life event happened this year?
Got Married
In the movie Elf, what condiment does Buddy put on everything?
Syrup
These 4 have been with us since LSI merger
Dawn, Joe, Lisa and Rita
How many TLs in total are at the NSC
19
What are the 6 categories that make up QA
Greeting, Info Gathering, Verification, Accurately Solving, Closing and Soft Skills.
What is my biggest fear?
Open Water
In the movie A Christmas Story, what did Ralphie’s aunt make him?
Bunny Onsie
What team member is in her 3rd state this year?
Becka
The 5 core values
Excellence, Innovation, Integrity, Passion, Teamwork
What is the weighting and goal for QA?
Weight is 20%
Goal is 85%
What are my daughters name?
Rhyklen (9) and Ivy (3)
What real-life department store is Miracle on 34th Street based on?
Macys
This Krew member got a degree, moved and married this year
Mithzi