Drive Clean Services Quiz

IT and Contract Management

100

How many IT applications does the Modernized program have?

A)  7

B) 13

C) 19

D) 27

C) 19

200

How many IT bugs have been identified to date in the Modernized Drive Clean Systems?

A)  3,300

B)  4,800

C)  6,300

D) 11,700

C) 6,300

300

How much do we pay Parsons annually to deliver Drive Clean Services? (millions of dollars)

A) 61.8

B)  5.9

C) 22.3

D)  9.3

D) 9.3M

400

How long can the Agreement with Parsons Canada Ltd. be extended beyond June 2018?

A) 7 Years

B) 3 Years

C) 5 Years

D) Until the Program is Eurig Compliant

B) 3 Years

500

How much money in test fees have we collected program to-date? (1999 to the present)

A) $150,000,000

B) $280,000,000

C) $433,000,000

D) $740,000,000

C) $433,000,000

Contact Centre

100

How many Contacts did we average per month for the last 3 months at our Contact Centre?

A)  6,200

B) 16,500

C) 20,800

D) 27,300

C) 20,800

200

How many level 4 escalations did we have last fiscal year (from the Contact Centre to DCO?)

A)  61

B)  91

C) 191

D) 427

B) 91

300

What does IVR stand for?

A) Inspection Vehicle Report

B) Interactive Vehicle Response

C) Interactive Voice Response

D) Inspection and Vehicle Repair

C) Interactive Voice Response

400

Which one of the following is in the top 10 most frequently asked questions by the public at the Contact Centre?

A) How do I report a smoking Vehicle?

B) How do I make a complaint?

C) How do I get my vehicle “ready” for a Drive Clean test?

D) Where do I get a TSI test?

E) Why do I need a test I thought the Program was cancelled?

C) How do I get my vehicle “ready” for a Drive Clean test?

500

On average what percentage of live calls to the Drive Clean Contact Centre are answered within 60 seconds?

A) 50%

B) 75%

C) 86%

D) 92%

E) 98%

E) 98%

Training

100

How many DCF Personnel have we trained so far in the Modernized Program?

A)  1,700

B)  3,300

C)  8,800

D) 15,500

C) 8,800

200

What is the pass mark for the Repair Technician exam?

A) 50%

B) 70%

C) 75%

D) 80%

C) 75%

300

How often are Technical News Articles issued?

A) Quarterly

B) Monthly

C) Annually

D) Weekly

B) Monthly

400

How long is the Repair Technician Certification valid for?

A) 1 Year

B) 2 Years

C) 3 Years

D) Life of Program

C) 3 Years

500

Where does the hands-on Inspector training take place?

A) On the OTU at the DCF

B) At a Parsons Training Facility

C) Automotive Community Colleges

D) Online on the DCO Portal

E) The Dr. Oz Show

A) On the OTU at the DCF

QAQC and Equipment

100

What is the cost of a OBD + TSI Test Unit?

A) $6,299

B) $13,351

C) $9,599

D) $16,501

B) $13,351

200

Why did we implement a mandatory monthly maintenance fee for all DCFs?

A) So our contractors can be profitable

B) To allow DCFs to properly estimate their costs for the duration of the Modernized program

C) To satisfy the DCF Focus Group

D) Provincial Auditor recommendation

B) To allow DCFs to properly estimate their costs for the duration of the Modernized program

300

What happens when the OTU printer runs out of paper?

A) The vehicle fails the test

B) The DCF must mail a copy of the VIR to the customer

C) A printer lockout is set

D) DCF must call Service to request more paper

C) A printer lockout is set

400

What is the most common reason to fail a real time repair video audit?

A) Inaccurate repair invoices

B) Excessive repair costs

C) Repairs not associated with DTCs

D) Incomplete diagnostics

E) Upselling non emissions services

A) Inaccurate repair invoices

500

What is the most common reason to trigger a real time inspection video audit?

A) Vehicle colour does not match photo

B) Inspector taking Out of focus photographs

C) Failure to use bar-code scanner

D) E-Vin does not match entered VIN

E) Vehicle failed for non-communication

D) E-Vin does not match entered VIN

General Drive Clean

100

Which of the following two Ontario regulations provide the legal framework the Drive Clean Program:

A) 347/641

B) 392/345

C) 361/628

D) 371/698

C) 361/628

200

Where are the emissions standards for Drive Clean Emission tests located?

A) Regulation 361

B) Drive Clean Guide

C) Orientation Training Manual

D) DCF Standard Operating Procedures

E) Agreement with Parsons

B) Drive Clean Guide

300

What is the number one DTC code for failing OBD vehicles?

A) P0168, Fuel Temperature Too High

B) P0682, Cylinder 12 Glow Plug Circuit Open

C) P0420, Catalyst Efficiency Low

D) P0447, Evap Vent Control Circuit Open

E) B0279, DFTR Too Low

C) P0420, Catalyst Efficiency Low

400

The main reason we have the Drive Clean program is to:

A) Raise revenue for the Provincial Government

B) Detect and repair failing vehicles to improve Air Quality

C) Lower Carbon Emissions

D) To provide jobs for civil servants

D) To meet our obligations under the US Canada Air Quality Agreement

B) Detect and repair failing vehicles to improve Air Quality

500

What does the halo represent in the Drive Clean logo?

A) An umbrella to protect vehicles from Acid Rain

B) The vehicle is ready for the OBD test

C) The vehicle is clean

D) A vehicle that received a conditional pass

E) A vehicle is being retired to Car Heaven

C) The vehicle is clean