U Drivin' Me Crazy
Our new refund policy states that orders that are ___ minutes late, receive a 100% refund
What is 60 minutes?
When submitting a redelivery, start by click this button in the Drive Portal.
What is ?New Order?"
In order to park a current call, you would do this, before dialing another number.
What is Place on Hold?
Available, Current Conversations, and _________ are the three status types in Quiq.
What is Unavailable?
This actress holds the record for most Oscars.
Who is Katherine Hepburn?
What is the third issues type for refunds under the "Never Delivered" tab.
1.Dasher Failure
2. Never Delivered- Cx Fault
What is "Customer Information Wrong"?
To submit an order, what required fields do we need for the Cx?
What is Cx Name, Address, and Phone Number?
After placing the first call on hold, you enter in the second phone number and press this...
What is Transfer?
Once you open Quiq, you must go to this status.
What is Available?
Prague is located in this country.
What is the Czech Republic?
We utilize this Salesforce Reference page as a starting point when working Drive Cases.
What is the Drive Landing Page?
This tab is where a Mx can block or prefer a Dasher.
What is "Order History?"
What status do you choose prior to parking a call?
What is no status change?
A new Quiq conversation includes the following: Opening message, Dasher phone #, and ________.
What is the Delivery ID?
What is Pimento?
If the issue is Customer Unavailable for a Drive order, we advise the Dasher to ALWAYS return the items to the Merchant if it's a LOF, Grocery, Retail, or DDfB order. True or False
What is True?
Can a Dasher request a re-delivery?
What is NO?
When we are parking calls, it is still important follow proper _______ etiquette and _________ policy.
What is Hold Etiquette and Outbound Policy?
If you need to leave before ending a Quiq Conversation, you would do this.
What is Re-Queue?
The 3 primary colors are...
What is Red, Yellow, and Blue?
When Manually assigning a Drive Dasher, you must create a case afterwards. True or False?
What is False?
This is where you go to change the delivery time to ASAP.
What is Dispatch?
True or False: You should reach out to a Dasher if they have been waiting at the restaurant for 15 minutes or longer.
What is True?
T/F- Quiq and Salesforce communicate with each other.
What is False?
"La Geoconda" is famous painting also known as this.
What is Mona Lisa?