Attendance
How many points is a Late Arrival? (starting within 2 hours of scheduled start time)
0.5 Points
Can we accept scanned images of DL/ID?
No - Identity Verification documents must be color photos and can not be scans or pictures of another picture.
What system do you use to verify previous loan status?
Bridgecrest API
What do you search by in Lexis Nexis Find a Person?
First/Last name and DOB
When is it required to pull Registration for no-lien trade-in?
California only!!!!!
A full days absence is considered how many points?
2 Points
Can we accept military IDs for registration?
No - We cannot request military IDs from a customer for any purposes.
After receiving the signed SSA89 and approval from NCS, what do we do with the confirmed NCS report?
SAVE IT TO CARMA!!!!!
What is the next step if the cities do not match?
Verify the addresses via google maps. If the address does not match, please move to the next clearance option.
How do we verify vehicle ownership? (4 ownership docs)
Title, paper registration, ADD, and/or government-issued DL/ID
How many points do you have while in Training?
4 Points
How many days does the DL/ID must be valid?
Depends on the specific state - CHECK THE STATE BY STATE GUIDE
If Credit Check flags populate blank, what is your next step?
Roll back and replace the order. If all red flags remain blank, review each red flag manually against the customer’s credit report.
Can we accept ITIN for identity?
No - We are not able to proceed with an ITIN for CF, the customer must have an actual SSN. It is policy for us to only accept an SSN for Carvana Finance. A customer can pull terms with an ITIN but per our policy we are not able to proceed with one, it must be an SSN.
What work items will you see associated with Lien Only trade-in?
Odometer + 10 Day Payoff Task
When does PPT (Paid Personal Time) become available?
60th day of employment
What is the process to update the customer's DOB?
Roll back and update the customer's DOB to match the DL/ID.
Before we can issue SSA89 to the customer, what is the first step?
Submit SSA89 ticket for approval before sending SSA89 to the customer.
If Lexis Nexis flags populate blank, what is our next step?
In the event that ALL of the red flags populate as blank, this is normally attributed to a syncing issue that can be fixed by rolling back and replacing the order. If the issue persists after replacing the order, you will need to submit an Exception ticket for a manual review.
Do we accept Leases for Trade-In?
No - We can offer Sell to Carvana as a solution.
If Beth arrives late to work at 8:10 AM and doesn't communicate with her Team Lead, how many points will she have?
1.5 Points (0.5 Points for Late Arrival and 1 Point for Call Off procedure)
Are we able to accept Temporary Identification DL?
Depends - Check the applicable State by State reference guide to see if we can accept Temporary driver's licenses or IDs.
After we collect 2 AV documents for KIQ no hit, what is the next step before we can clear the Credit Report flag?
Submit UW exception ticket for document approval. Once approved we can clear KIQ no hit flag using drop-down "Manual Exception"
If you see the ""SSN potentially issued after 2011" flag in Lexis Nexis, what is the next step?
Submit SSA89 ticket for approval and send SSA89 to the customer once ticket is approved
What systems do we use to pull 10DPO? (4 systems)
Bridgecrest API, Routeone, Dealertrack and Winslow