True or False
A customer calls in to schedule an appointment for their Nissan Leaf. The BDC rep. should make the appointment.
What is false? The appointment must be set by an advisor.
Oil change
What is yes?
How many people should be up from their desks at one time?
What is one?
How many hours notice is required for appointments?
What is 48 hours?
x3070
What is wholesale parts? (plus Audi, VW, Porsche until further notice)
A customer calls in to make an appointment for his Dodge Sprinter van. The BDC rep. transfers the call to a service advisor to make the appointment.
What is true?
Set of 4 new tires
What is no? Transfer to parts.
When is it appropriate to use your cell phone?
What is when you are on lunch or when phones are not busy?
What is the latest time you can schedule a detail appointment?
What is 10am?
x2147
What is Stacey LaRose?
A customer is calling to make an appointment for their Mitsubishi vehicle. The BDC rep. checks the recalls on the vehicle before setting the appointment.
What is true?
Alignment
What is yes?
What is the appropriate amount of notice for time off requests?
Can a detail appointment be scheduled with general maintenance? If so, how?
What is yes? Must be scheduled in BOTH the dealership and recon. departments.
x2250
What is the Collision Center Receptionist?
A customer calls in stating they would like their free detail. The BDC rep. should trust the customer and just make the appointment.
What is false? Check to see if the customer has the Advantage or VIP plan to cover the detail before making the appointment
Key reprogramming
What is no? Transfer to service advisor.
When is it appropriate to eat in the office?
What is when you are not on the phone?
How many detail packages are there?
What is two? Detail packages A and B.
x2775
What is Annette Davie (Roger and Lou's receptionist)?
A customer purchased a vehicle from the Warehouse. They call stating they need a second key made. The BDC rep. should get them to parts.
What is false? The warehouse offers key making hours on Wednesday from 9am-2pm.
Exact labor pricing
What is no? We can give an estimate, but never definite pricing.
Allen calls in to work on a Monday morning. The office is now short one opener, and it is incredibly busy. Maddie asks Jeff, Kim, and Taylor why he is not here. What will they say?
What is we cannot say why another employee is not in the office?
What day can Audi vehicles come in for detail?
What is Wednesdays?
x2142
What is Dodge Sales Desk Phone?