IHG Member Benefits
This is the # 1 most preferred IHG member benefit
What are upgrades?
Our SBS Enrollment Efficiency % standard is...
What is 6%?
EFR Program - How many points does an employee receive per enrollment?
What is 500 IHG points?
This application allows you to learn more about IHG and earn coins
What is IHG Climb
Where do we input sales lead mines?
What is the Pathfinder website group booking page?
Which tier status offers the choice of 20 qualified nights or 40,000 points?
What is Gold Elite?
What ways can we recognize our IHG members?
Status Stars, at check-in, at check out, Quore connect, etc
Add items to your ________ and start earning towards your next reward
What is IHG Wish List?
The report shows IHG member special requests and preferences
What is the Arrivals Special Requests and Customer Care Report?
What do you say when the guest says "Business" or Work" at check-in?
Your company might have discounted rate or can get you connect with our sales dept. to get one set up
What is Club Elite?
How many and what are the Guest IHG Enrollment opportunities?
What is 7+? – At check-in, at check out, spin the wheel, late check out, Quore connect, Wifi enrollments, Accounts/Groups
Through what platform does any employee receive incentives/rewards or $ for special occasion?
What is Perk Up?
Where can you find IHG front desk quick learnings?
#wearesuitES / All Suites Brands Initiatives Page in Merlin
The term for the rate charged to a guest who arrives at the hotel without a reservation (without any discounts applied)
What is the Daily Walk Rate?
Choice of welcome bag, welcome points, spin the wheel, $5 drink card for Cosmic Tap
What are the requirements for a qualified enrollment?
- Made no earlier than 24 hours prior to check-in and no later than check-out - Must attach membership number to the reservation - Made at the same hotel as the guest’s stay - Not a duplicate in the IHG One Rewards system - Valid Email must meet the following
The tool/merlin application where employees can purchase items with points
What is IHG Employee catalog?
This tool/guide allows assist front desk with capturing company names
Role Play Front Desk Guide Document
Company information is used for sales to prospect for future business and increase hotel revenue
Members can earn points for dining out and ordering takeout from
Grubhub & OpenTable
3 Step process to make IHG members feel more valued and increase Member Recognition scores.
What is "Recognize, Register, Remind"?
This program allows employees to earn monetary incentives or PTO when recognized in a review
What Zappy/Google Mention Incentives program?
What Service Recovery Guide do we use to handle guest complaints/issues?
What is the Problem Handling ILEAD Guide?
What should you do/say when a potential guest would like to see a room(s)?
Give them a tour and promote our amenities; include room features (why stay here?)