Dealership Teams and Workflow
This team member is the first point of contact for car buyers, conducts a needs assessment, and helps with test drives.
Who is the salesperson?
DRP stands for...
What is Digital Retail Platform?
This portion of the initial sale process specifies the make, model, year, mileage, and condition of a possible trade-in.
What is the trade-in appraisal?
This document is suggested that the dealers provide with redacted information for validation.
What is a completed 553 form?
This field in the customer profile will set the correct tax rate.
What is the zip code?
Which manager is responsible for structuring deal terms and handling initial pricing, trade-in, and financing preferences?
Who is the sales manager?
This feature in the DRP automatically pulls in DMV fees based on the customer's location
What is Galaxy?
This type of incentive is described as a direct financial offer from OEM to the dealer to encourage inventory clearance.
What is Dealer Cash (Customer Cash)?
This platform tracks every milestone and status during DRP onboarding.
What is D360?
The main financial advantage of leasing a vehicle versus buying?
What are lower monthly payments due to paying for depreciation only?
This manager presents F&I products, completes paperwork, and ensures compliance during the purchase.
Who is the F&I manager?
This is a unique aspect of the CarBravo Warranty Form.
What is auto-populate via API?
This fee is often charged if the car is returned at the end of a lease.
What is a disposition fee?
In DRP 2.0 onboarding, this role is responsible for champion sign-offs and weekly check-ins.
Who is the DIM (Dealer Implementation Manager)?
This unique number helps identify a vehicle in inventory.
What is a stock number?
Name one key responsibility of the support team in modern digital retail dealerships.
What is keeping the customer experience smooth, handling questions, tech, and follow-ups?
This feature allows customers and staff to securely sign documents within DRP.
What is e-signature/e-contracting?
This section controls how cash down and rebates are used for negative equity for trade-ins.
What is working cash settings?
The accquisiton fee for leases is entered in this module.
What is lender set up?
What setting in F&I Setup> product pricing allows for a set dollar amount regardless of term in the product pricing section?
What is Flat amount markup?
What’s the benefit of a collaborative dealership process involving Salespeople, Sales Manager, and F&I?
What is a smoother sales experience and higher customer satisfaction/sales success?
DFE setup allows for what?
What is allows the dealer to select credit application routing settings?
These two financial figures are used to calculate a lease’s depreciation charge.
What are Capitalized Cost (Cap Cost) and Residual Value?
This key activity occurs during Phase 2: Onboarding Implementation.
What is User Settings Review & Sign-Off or Deal Gathering/Validation?
Name at least three F&I products a manager might present to a customer.
What are extended warranties, tire and wheel protection, service contracts, anti-theft, key replacement, dent/ding, and roadside?