System Steps
_____ ______ ______ are completed within 2 to 4 hours. After ______ ______, a third-party company will lose ability to send an OTP.
What is mobile number change?
How many installments can a customer be given under this program to help pay off their device after leasing?
What is 9 and Jump on Demand?
https://c2.t-mobile.com/device-programs/end-of-lease-options-jump-on-demand#steps5
To receive this offer, you'll need to:
What's Included:
What is Global Plus 15GB?
https://c2.t-mobile.com/plans-features/postpaid-features/global-plus-15gb
Jenny called in to cancel one of her lines. The line is connected to an active device promotion where she is getting the device for free. The promotion was activated in February of 2022 and she wants to cancel because the user is in prison. What advisements should we provide to her prior to cancelling her line?
Advise Jenny of the effective cancellation date which is future dated to the close of the bill cycle.
Access to voicemail will cease.
Once the phone number has been cancelled, she will no longer have access to the My T-Mobile account through the app or online.
The free device promotion will end and Jenny will lose any remaining credits owed.
What is Equipment Installment Plan payments?
https://c2.t-mobile.com/device-programs/eippoip-one-time-balance-payments
Daily Double
Tammy purchased an iPhone 13 during the promo window and was told she had to AAL while trading in her old phone. She started using the phone on her current number but notices that she has not received her credits yet. What doc can we use to help with this billing issue?
What is Get the iPhone 13 ON US with New Line Activation & Trade
To receive this offer, you'll need to:
What feature am I?
$0 for the following plans:
$4.50 for ONE Plan
$6.50 for the following plans:
What is Netflix On Us?
https://c2.t-mobile.com/plans-features/postpaid-features/netflix-on-us
What is processing a payment to bring the acct under 30 days and then set up a FDP?
Customer is updating the card information for an order that was placed but the payment was declined
What is the Credit Card Update Tool?
When you receive one of these error messages, the payment method or the T-Mobile account has been placed on the ______ ____ list and is blocked from making a payment for 30 days for upgrades, add-a-lines, or one-time payments. Customers with an unacceptable number of returned payments (usually three or more) can be permanently blocked and their service suspended.
To receive this offer, you'll need to purchase a new Alcatel JOY Tab, Alcatel JOY Tab 2 or Moxee x800 Tablet on EIP and activate a new MI line on a qualifying 2 GB or higher MI rate plan to use with the tablet.
Customer wants to make calls to Jamaica before traveling, what should you do?
What is add Stateside International?
https://c2.t-mobile.com/plans-features/postpaid-features/stateside-international-postpaid
Johnny is calling because he noticed some charges on his bill. The description he reads says OTC from 3rd party sources. Johnny is unsure why this is happening because he only uses his phone for calls and texts while away from home, but he does explain that his 7yr old grandson using his device after school every day. How can we help Johnny figure out what the charges are for?
What is Third Party Tool?
https://c2.t-mobile.com/accounts/third-party-and-t-mobile-branded-carrier-billed-purchases
In ______, on the ______ tab, click Actions then Move Authorization to help finalize this process.
What is Samson and Agreement tab?
https://c2.t-mobile.com/accounts/change-of-responsibility-cor-existing-customer
Beginning January 12, 2021, all T-Mobile brands proactively _____ devices once they meet eligibility. If we are unable to the _____ the device on the customer’s behalf, we send a text message within 2 business days of meeting eligibility that includes the T-Mobile Support page with on device unlock steps. Devices that require a PIN code, will still have to call care and a Grand Central form will be required.
To receive this offer, you'll need to:
What is Get iPhone 14 On Us with Trade-in on Max?
The customer can use this feature to manage lines on their account
What is Family Allowances?
https://c2.t-mobile.com/plans-features/postpaid-features/family-allowances-features
David is calling because he received a number of messages this morning placing him in group chats. He stated he does not recognize any of the numbers in the group and shortly after, he started to get calls from random numbers asking for someone named Johnathan. He feels a little uneasy and is unsure of what to do now.
You must pay each installment on the specified due date to avoid the ______ _______ failing and possible suspension of service. The entire ______ _______ will fail if the first installment is not paid by the due date.
To receive this offer, you'll need to:
What is Get $10 off New HINT Activations with a Qualifying Voice Line
DAILY DOUBLE
What is Account Takeover Protection (Port Protection)?
https://c2.t-mobile.com/plans-features/postpaid-features/port-protection
Tiffany is currently away from home due to work in California, but her son wants to go to the local store in their hometown of New York to get a new phone. Tiffany wants to be able to help her son, but she stated the store refused to help him and told him to call customer care. Tiffany is starting to panic and is not sure what to do since she is so far away.
What is Authorized User?
https://c2.t-mobile.com/accounts/billing-responsible-party-and-authorized-users