Technical Skills
Dryer Vent Wizard
Customer Service
Safety First
Just for Fun
Mystery Category
100
What is the most common reason a dryer takes multiple cycles to dry clothes?
A clogged dryer vent.
100
What color are our vans?
Purple, yellow, light blue, white, black
100
When arriving at a customer's home, what's one thing you should always do?
Introduce yourself, ask what the customer concerns are, put on shoe covers, etc.
100
How many points of contact should you keep on a ladder?
3
100
How many cups of coffee do you think our crew drinks in a week?
Closest answer wins!
100
Name that tool
Skipper ball
200
What type of vent material should never be cleaned and should instead be replaced?
Plastic or vinyl flex duct. Anything other than rigid metal pipe.
200
What's our company slogan or mission?
It's not done, until it's done right.
Prevent a fire, clean your dryer.
200
If you're running late, what should you do?
Contact the customer.
200
Before climbing a ladder, what should you inspect?
Feet, locks, rails, condition, ground stability
200
Guess the weight of this lint ball.
200
Name that tool
Roof Jack
300
True or False: Screws should never extend into the inside of a dryer vent.
True
300
What's one thing that sets our company apart from a handyman?
We are a specialized company with technicians who are dedicated to providing great service and solutions for our customers.
300
You should:
A. Educate the customer
B. Pressure the customer
A. Educate the customer
300
What is one item from our roof safety plan?
Cougar Paws, glasses, gloves, roof pads, and steep goats.
300
Name three things that absolutely should NOT go in a dryer.
Examples: crayons, rubber-backed rugs, pet toys, batteries, etc.
300
Name all employees in seniority order.
Michael
Kayla
Jake
Ryan
Ricky
400
Name two signs a vent is restricted.
Long dry times, hot dryer, burning smell, lint around dryer, vent cover not opening well, etc.
400
How often should most homeowners have their dryer vent inspected/cleaned?
AT LEAST every 2 years.
400
Name one thing customers appreciate besides a clean vent.
Clean work area, communication, shoe covers, professionalism, having questions answered, etc.
400
Name one reason we'd schedule two technicians for a job.
Tall ladders, heavy equipment, safety, difficult access.
400
What is the strangest thing someone has ever found in a dryer vent?
Each story wins!
400
Name that tool
Crimpers
500
What is the first thing you should do before moving a dryer?
Disconnect power and check gas/electrical connections as appropriate.
500
Name 5 services we provide.
Lint tray cleaning, interior machine delinting, vent line cleaning, pest proof cover, vent cover, pest/nest removal, washer hose installation, booster fan cleaning, vent repair, vent installation, etc.
500
A customer says, "My dryer works fine." What's the best response?
Explain and show what you found during your inspection (any non-code compliant items in the system, meter readings, etc). Then explain why service or maintenance helps prevent problems-without pressure!
500
What should you do if you discover an unsafe condition outside the scope of work?
Inform the customer and document. If the conditions could put you in a dangerous position, tell the customer we will not be completing the work.
500
Name as many power tool brands as you can in 30 seconds.
You win!
500
What year did Dryer Vent Wizard of Central MA open?
2014