TRUTH TO GRIN BY
"Everything we do, say, write, and create needs to be done from a customer's perspective. Is it clear, concise, clever, or empowering? Would this make me smile? Only the customer knows, so think like one."
What Truth to Grin by is this referring to?
Think Like a Customer
"Have complete administrative access, except access to billing"
What role is described in the sentence?
Admin
Which is the easternmost, westernmost and northernmost state in the US?
Alaska
This weekend was great! What was Sunday's containment rate?
45%
I am 28, and listen to music 24/7
Andy B.
Sharing customer stories. Remember the customer every day, show their before and after photos. Reading customer reviews. Offering a 5-star concierge service.
Inspired by Why
Mention 2 best practices when creating answers or uploading media
- Emojis should be used sparingly
-Uploaded GIFs should only loop once and last a duration of 5 seconds at most
-Linked videos should have closed captions enabled.
-Use accessible language.
Where was woman suffrage, first introduced?
USA
What was Sundays CSAT?
30%
Who of us has a sister working in the chats' department at SDC?
Laurenth Martinez
"Opinions are like...smiles. Everyone has one. But the only opinion that matters is the one backed up by data. We all deliver the data, then collaborate and debate, collectively decide on the best strategy, and passionately execute with a sense of urgency."
What Truth to Grin by is this referring to?
Data, Discussion, Deliver
Mention 2 out of the 4 options under Build in ADA?
Answers, Campaings, Variables, A/B Test
Name the dog in the cartoon ‘Mickey Mouse’:
Pluto
Mention 3 of our KPIs
Hand off, Recognition, Engagement, Containment, CSAT & Verification failure
Who in the team has a Master in Business Administration?
Charles Hill
"Show appreciation for ideas. Ask for feedback. Learn more about other teams. Identify the expert. Offer support. Forget titles. Give credit to others. Boost moral. Stat positive. Don't gossip. Be a servant leader"
Win As A Team
Mention 2 Bot Content Framework Fields
Date Range, Customer Intent, Resolution Path, Support Response, Support Volume, Related FAQs or Articles, FAQ or Article URLs, FAQ or Article Volume, Search Keywords
The big bang theory is about what?
About universe creation
What was our CSAT score for Sunday 20th? Replicant ai
82.8
One of our team members was born in Trinidad & Tobago, guess who that is?
Sean Rajaram
We do what we say. We count on each other for success.
We value living up to our word and fulfilling promises to each other and ultimately to our customers.
Dependability Increases Capability
Mention 2 out of the 3 Categories of Existing Data to Automate
1. Support volumes by topic (what cust contact more about)
2. Frequently used email or chat macros (What are your agents saying most often?)
3. Agent surveys/anecdotal data (What questions are your agents tired of answering )
From the land mammals, which animals have the largest heart?
Giraffe
What is our newest KPI?
Verification Failure Email - Phone
Lives in Cartago & cannot eat chocolate
Who you think it is?
Sharon N.