Corrections
"I'm looking forward to see you tonight."
SEEING
What is NOT a way to answer the phone in English?
Ex: "With (name)"
In a business context, what is to LOOK AFTER someone?
Ex: to make sure they have what they need
I / another / you / get / coffee / can / ?
"Could I get you another coffee?"
Write
Wrote / Written
"Did he ended up showing up to the meeting?"
END
What's the first thing you should do when someone tells you what their problem is?
Repeat it back to them.
What's another verb meaning "turn down"?
refuse / reject / decline
would / to / after / her / director / to / like / the / speak / you / meeting
"The director would like to speak to you after her meeting."
Send
Sent / Sent
"Last night I've finally finished the report."
No "'ve" - past simple
What should you AVOID saying/doing over the phone?
(multiple answers possible)
ex:
- giving false hope
- not showing empathy
- answering without first repeating/asking them to clarify
Define: Sales forecast
How much a company thinks it will sell in a period.
excited / to / we're / offer / your / take / up / you / on
"We're excited to take you up on your offer."
Show
Showed / Shown
"That article is published in 2019."
WAS
Explain the steps of an efficient phone call.
multiple answers
What do we call a group of customers of a certain age/income level/social group?
A Market Segment
you're / you / could / offering / role / about / give / the / me / details / more / ?
"Could you give me more details about the role you're offering?"
Forbid
Forbade / Forbidden
"We have are given a lot of work to do."
BEEN
Respond to this complaint:
"I'm not happy with not knowing when I'll get paid."
individual answers
What do we call a market so full that no more products can be added?
Saturated
being / are / locally / will / purposes / for / trained / specific / workers / recruited / and / these / be
"Workers are being recruited locally and will be trained for these specific purposes."
Overdraw
Overdrew / Overdrawn