Facility and Community
Who turns on the radio?
Where is the radio located?
Staff.
Between the Administrative Specialist and CPSpecialist's offices.
How long do the clients have to do tables?
Do we stop paying the client after that amount of time?
15 minutes.
No, if a client takes longer, we need to pay them for their time.
The client might need retrained on the job.
During the Community Meeting, if someone identifies a negative feeling, what can we do?
Somebody can ask "Can I check on you later?"
This way the person has the choice to say yes or no. Nobody is expected to share why they are feeling the way they are. They may not want to talk about it.
What type of tone should we use when speaking to the clients?
We should always speak to the clients in a calm and respectful tone.
How many 10s do you get a day?
One
Who should you talk to for client issues or questions?
Program Specialists, go to the Program Specialist that is assigned to the client first, then the other Program Specialist if the first is not available.
If a clients asks when will they get to work, how should we respond?
We should calmly remind the client that we find out in the morning when we work. We should not give a specific day or time. The schedule may change.
What are the four components to S.E.L.F.?
Safety (physical, emotional, moral, and social)
Emotions
Loss
Future
Give an example of praising a client for making the right choice to motivate another client.
Thank you "Name" for walking to group quietly.
Thank you "Name" for being respectful to your peers when they are taking their turn.
Do you need to find coverage if you are taking a 10?
10s do not need to be covered if there are enough staff to be in Ratio. If there is not enough staff to "keep eyes" and remain safe then coverage should be found.
If you are in the community and there is an issue with the location, who should you call?
The CPSpecialist
Where do we keep the cleaning supplies for doing tables?
They are locked up under the sink in the lunchroom.
What is a Safety Plan used for?
We use our Safety Plans when we need to calm or center ourselves immediately.
They should be updated as needed.
Give an example of another phrase to use when talking to a client instead of saying "No".
"Should we be doing that?"
"Is that a good choice?"
What does "Keep Eyes" mean?
Keeping eyes is when you physically position yourself to see the group or groups you are watching. We cannot keep eyes from across the program area. We always need to be able to react to a possible crisis.
Should the clients go into the kitchen alone for lunch and break?
No, staff should talk to each other to decide who will walk immediately with the clients to the lunchroom and who will walk with the slower clients. Clients should not be in the lunchroom unsupervised.
Where do the DCS (Daily Count Sheets) go after the work is completed?
In the Production Manager's mailbox. It is important that all DCS get turned in, this is how the clients get paid.
What is a Self-Care Plan used for?
We use our Self-Care plans all the time. It is made up of the things we do to take care of ourselves. Like, exercise, social groups, religion, reading, hobbies, spending time or talking to friends and family.
They should be updated as needed.
When a client is having a difficult time, what could we refer them to do?
Focus on them selves, by asking "Are you focusing on yourself?"
Use their Safety Plan, by asking "Do you need your Safety Plan?" or "Where is your Safety Plan?"
If going to your car, which doors should you use?
We should go out either the door by the dock room or the door next to the garage door. We should not be entering and exiting through the glass doors by the Community group area.
Why is it important for staff to be good role models?
We are setting examples for the clients, it would be unfair to do things we are asking the clients not to do. We are supposed to be helping them develop skills to be successful in a job.
What do you do if a client refuses work?
You should talk to the client to see why they do not want to work. They should be marked as refused on the Daily Count Sheets.
Name the Seven Commitments
Nonviolence, Social Responsibility, Social Learning, Open Communication, Democracy, Emotional Intelligence, and Growth and Change.
When is it ok to be more direct with clients?
During a crisis, when there is a risk of someone getting hurt.
Should you take your 10 during lunch or break?
No. During lunch and break you are still providing service to the clients. There are a lot of people in there and there are plenty of opportunities for a crisis to happen.