Entrance Meeting Topics
When a truck is not installed, it is considered this.
What is an uninstalled truck?
This is the cost per truck for Preferred FleetSTATS.
What is $10 per truck?
The # of weeks in advance to plan a travel week.
What is 4-6 weeks?
This DSPM found themselves lost in the streets of Tulsa, OK during his intro week.
Who is Mario de la Rosa?
Director of Branch and Dealer Sales
Who is Reece Nichols?
This Crown resource provides data showing what technicians have and have not confirmed if their issue has been resolved after calling the tech loop.
What is the Technical Confirmation Report?
These are the last two reports on a FleetSTATS Corporate Business Review.
What are the Averages Report and Truck Replacement?
We use this website to house important DSPM reports and to share working documents
What is SharePoint?
This DSPM checked his luggage so he could accommodate the equipment for his juicing diet.
Who is Derek Webb?
Vice President of Customer Support
Who is Craig Bruns?
This Crown resource identifies the call volume of non-OEM parts requests from Crown retailers.
What is the OneSource Call Center - Summary by Branch/Dealer?
The # of customers and units in FleetSTATS.
165 customers and 250,000+ units
This should be completed by the end of the first visit into each market annually
What is the Retailer Profile and SMA?
This DSPM had his laptop and bag stolen out of his car during a customer visit to Costco.
Who is Juan Sotelo?
National Account Manager of Kroger and Interstate Warehouse?
Who is Craig Stachler?
This Crown resource gives technicians, FSM's, and our retail network tips and directions regarding documented truck symptoms, codes and issues.
What is the Knowledgebase?
This FleetSTATS Business Review report allows a customer to identify units by LTD spend, Age and Hours.
What is the Replacement Report?
This section of One Source have Internal Combustion (IC) Trucks parts
What is Section 5?
This DSPM comes from a long line of family members in the material handling industry. His grandmother still operates a small MHE service business, offering the lowest PM rates in town.
Who is Dave Herbert?
Director of Customer Support - EMEA
Who is Dean Alt?
This report, when completed appropriately can be used by the DSPM, CSS, PSR or any member of a Crown retailer to identify and purse additional business.
What is the Service Market Awareness (SMA) report?
This customer was the first FleetSTATS customer and in this year.
Who is Unisource in 2002?
Along with proper lubrication and adjustment, chains need to be inspected. This % of wear need to be replaced
What is >3%?
He currently leads all DSPM's year to date in customer visits made.
Who is Brad G Muhlenkamp?
These two current Service Product Managers were once DSPMs
Who is Austin Ewing and Bruce Etzler?