Basically
Ongoing improvement of BLANK processes
What are internal processes?
Website where you can find the Opportunity for Improvement Icon?
What is the TX Site?
This was the estimated savings of the OI macro mentioned during the presentation.
What was $3,000?
The system DST uses to schedule deliveries is called this
What is SAP Fiori?
This is the name of tab on DST's site that will lead to an assortment of QRGs/SOPs
What is the Processes & Resources tab?
Automated Processes is this type of improvement
What is a breakthrough improvement?
This email or account should be used when submitting an OI
What is my work Gmail account?
A type of process that CI helps eliminate
What is a wasteful process? or What is a process that doesn't add value?
Return order numbers TYPICALLY start with this number.
What is a 6?
This field within ZNOM should ALWAYS be checked when working on an order.
What is the Home Delivery Instructions field?
Employees at this level(s) should be involved in CI
What are all levels?
This appears on the Opportunity for Improvement icon
What is a lightbulb?
One way CI Impacts You
Any of the following:
What is it helps with conversion?
What is it opens up communication with leadership?
What is it helps eliminate wasteful processes?
What is it gets added to my EPE if I'm a Whirlpool agent?
The form you should submit when requesting NPNP for Floater days as a Randstad agent
What is the Consumer Services WHO Form - Workforce Management Help Opportunity Form?
The process when working any Redelivery (RD) or Replan (RP)
What is the 3-Attempt Process?
Anything that doesn't add value
What is waste?
This is what you input in the "Assigned To/Responsible" field
What is nothing or leave blank?
Submitting an OI earns me a check for the month on this.
What is the Recognition & Resilience (RnR) scorecard?
This system is where you can view your schedule
What is Alvaria?
Number of days from the document's created date a customer can schedule their RD/RP if the reason's inside their control
What is 7 days?
Continuous Improvement typically creates this kind of change.
What is a positive change?
What is the "What is Happening Now?" field
The agents who help work on OI submissions are called this
What is a Process Ambassador?
This transaction in SAP ECC is used to place an 07 Block on a canceled return.
What is VA02?
This type of return is created when there's nothing on-site to be picked up, i.e. return for services only or not delivered.
What is a No-Ship (NS) return?