DTMS Basics
What does DTMS stand for?
Discount Tire Management System
What is our Primary Drivers?
Calls answered & Conversion
What is our Mission?
To make more dreams come true.
Gauges that provide insight into how well we are doing against our standards of creating happiness.
Happy Employees, Happy Customers
What are the four guard rails on the Dream Poster?
Who We Are
What We Do
Assessing Our Gauges
Setting Up The Win
What does CTA stand for?
Call To Action
What are our Secondary Drivers?
UT (Utilization) & AHT (Average Handling Time)
What are the 3 Core Fundamentals?
Earn The Visit
Customer Experience Strategy (W/ Treadwell)
Perfect Service Experience
What is our Brand Promise?
We promise that when you work for or do business with us, you will experience caring people doing the right thing.
We Make Dreams Come True by aligning to our Values and Our Vision.
Who We Are
What does SQDC stand for?
Safety
Quality
Delivery
Cost
What is our minimum conversion goal?
58.8%
What are the 4 Brand Dimensions?
Can-Do Attitude
Trusted Experts
Unexpected Experience
Low Prices, More Choices
What are Mr. Halle's Five Life Lessons?
Be Honest
Work Hard
Have Fun
Be Grateful
Pay it Forward
We deliver on our Strategy by providing the most Inviting, Easy, and Safe customer and employee experience in the world.
What We Do
What does AOR stand for?
Area of Responsibility
What is the AOR of the Web Sales Team?
Increase BOPIS Units by assisting web visitors via the phone to ensure a World Class OMNI Experience.
What does IOOGA stand for?
Integrity
Our People
Our Customers
Growth
Attitude
What is the Vision Statement?
To Be The Best! Our unique success is based on caring for and cultivating people, delighting our customers, and growing responsibly.
We look at these key indicators of our overall performance?
Assessing Our Gauges
These question listed below is an example of what type of question?
Do my actions and behaviors demonstrate our Principles and Standards every day?
Self Reflection Questions
These items are referred to as what?
Recruiting, Training, Coaching & Mentoring
Clear Roles & Expectations
Environment Ready
Right Number of Qualified People Scheduled
The Four Foundational Puzzle Pieces
What is the "AND" Statement?
Sell more, AND Sell Better, AND Manage Expenses
"Our Culture and strategy coming together to provide the tools for our people to accomplish Our Mission" defines what?
The Discount Tire Management System
We work together to develop an action plan to drive improvement through disciplined actions?
Setting up the Win