The Pitch
What are 6 things you need for the field?
Trifold
Pens and Markers
Channel Guide
Markers for the presentation
envelopes
Sheets
What happens if a customer is planning on moving?
Whenever you move, just give us a call and we can move the service
A free move isn't guaranteed
What three speeds of the internet does ATT Fiber/ DTV offer?
50mbps
100mbps
1000mbps
What is the passcode to the IPad?
336699
Where can you find the number for the TPV call
saved on your phone ahead of time, or on the ipad
What sheets does the customer take home with them?
Channel guide
new customer sales order worksheet
customer installation info
landlord approval form
What if a customer has a bundle?
You can bundle ATT internet with DTV
If a customer is looking to save money on their bill, what types of packages might you want to offer them?
Select
Entertainment
Choice
$20 for every remaining month on their bill.
What are some things you can do to save power on your tablet?
turn off bluetooth and wifi
keep the display light low
put it in night mode
What are the first five questions we are supposed to ask a customer?
Who do you have for cable and internet?
How many TV's?
DVR?
What do you like to watch?
How much are you paying?
What if they want to think about it or talk to their spouse first?
If someone is really into sports, what type of package might you want to offer them?
Choice
Xtra
Premier
How long is the contract for? Both TV and Internet
24 months
What are some perks of having the genie?
1 Dvr box instead of multiple
start watching in one room and finish in another
eliminates recording conflicts
any 5 shows at the same time
HD recording
1 terabyte of space
What are the second 5?
1. Compare equipment
2. Hot spots (What do they need?)
3. Promos (NFL and Movies)
4. Guess What (Recap)
5. The Price
What if a customer doesn't believe satellites are reliable?
ATT Bought out DTV and invested a ton of money to make their satellites more reliable. Even if you have the install come to yoru house and there isn't that 99% reliability, we don't even install.
What kind of packages would someone interested in Movies might be interested in?
Entertainment
Choice
Ultimate
Xtra
List all the 8 C's in order
C1-Created
C2-Communicated
C3-Confirmed
C4-Completed
C5-Cancelled
C6-Changed
C7-Discontinued
C8-Closed
What system should you be using more next time if a customer needs more time to think about it.
paint a clear picture
What are the final 5?
1. Turn and Burn
2. Tester Question
3. Hard Close
4. Pre-emt
5. Rehash
What happens if a customer has bad credit?
they still can sign up if they pay $299 for the install.
What are all 6 types of TV Packages DTV offers?
Entertainment
Premier
Choice
Ultimate
Xtra
Select
Is the credit check a hard check?
yes! It will show up on their credit report.
Focus on _____ not results
Actions