Equipment
Premiums
Orders
Packages
Sports
100
This model number HR-44 is also know as
What is the Genie!
100
What is the disclosure for premium channels added to an account?
"As a reminder, our Premium Services are offered on a monthly basis. Since it hasn't been 30 days since you added the service(s), a $10 fee will be charged if you disconnect at this time." Entertainment Tool > Any premium > disclosures.
100
What is the name of the tool used to check into orders?
What is OMS
100
What is the price of the Preferred Xtra base package?
What is $75.99/month
100
With this package you can catch over 800 exclusive soccer and rugby matches and much more.
What is Fox Soccer Plus
200
What is the hard drive size on the HR-21?
320 GB hard drive
200
What Premium can the show "Strike Back (Action)" be found on?
What is Cinemax "MAX" Entertainment Tool > MAX > Original Programming
200
When we cancel an order in OMS when is the customer refunded if the equipment was already shipped?
What is any equipment which has been shipped must be returned before a refund or credit is issued. ________________________________________________ BGI > Billing > Cancel OMS Orders > refunds.
200
When going from the Choice Xtra Classic to the Xtra how many channels do you gain?
What is 5 _________________________________________________ Package Compare Tool
200
What sports package allows you to watch almost 100 games per week?
What is MLB Extra innings
300
What do all the model number's for HD receiver's have in common?
What is they all begin with "H" H10 H20 H21 H23 H24 H25 H44 _________________________________________________ ACE 2.0 > Equipment > HD/HD-DVR Details > HD Equipment > HD Receivers
300
What channel can the Encore West be found on?What is
Encore West* - 536 Entertainment tool > Starz
300
When placing an equipment upgrade order the account cannot be more than ____ past due.
What is $20 ________________________________________________ ACE 2.0 > Equipment > Upgrades (DNIS 0099) Scroll to.. Restrictions
300
What tool do we have & where do you go in the tool to e-mail the customer the channel line up?
What is RIO > Service Requests
300
NFL Sunday Ticket only includes games on which nights of the week?
What is Sundays
400
C41W Clients need a _______ and a __________to connect to the television.
What is power supply and a video cable (e.g., HDMI, Component, etc) _______________________________________________ ACE 2.0 > Equipment > Wireless Genie Mini > Wireless Video Bridge Read under ... "How it works"
400
Which package includes 10 total channels with 7 SD/HD
What is HBO ________________________________________________ Entertainment Tool > HBO
400
If the customer is a 4 heart customer with 0-12 month tenure what is the cost for their first move?
What is $0 _________________________________________________ Sales Center > Movers > Movers Equipment / Installation Offers (DNIS 7568)
400
If customers object to having Adult titles available on DIRECTV what are 3 things we can advise them?
What is -Adult programming is carried by many cable and satellite providers. -In the onscreen guide, posters for Adult titles do not contain nudity. -To prevent viewing Adult content or titles, customers can: -Change receiver settings to Hide Adult Channels -Lock out channels they do not want accessible. -Set a rating. Adult title rentals are listed discreetly on the billing statement. -No Adult program title appears. -The channel is encoded. _____________________________________________ ACE 2.0 > Programming > Adult Programming
400
What is the cost of a PPV College Football game?
What is $39.95/game _________________________________________________ Sales Center > Sales Support > PPV College Football
500
Can a customer opt out of updates for their GenieGo?
These updates are mandatory and can't be opted out. This is good though. Not getting them could leave the GenieGO: With firmware incompatible with DIRECTV's advancements. Cause the GenieGO to possibly stop working. __________________________________________________ Tec > Equipment Info > GenieGo > Basics > GenieGO > FAQs
500
What two options does a customer have if they want to watch the "Outdoor Channel"?
What is Premier and Sports Pack
500
When ordering a receiver upgrade to a Genie Mini (drop shipped) with no promo, what is one disclosure we must let them know when ordering more than 3 Genie Minis ( or ordering additional Genie Minis will make the total 3 or more on the account )?
What is "The Genie system can be connected in up to 8 separate rooms, but no more than 4 rooms can show live or recorded content at the same time. When 4 rooms are in use simultaneously, a message displays in the additional rooms that indicates the active room limit has been reached." Quick Links > Order Confirmation Tool
500
What can a customer add that allows them to upgrade their receiver every 2 years
What is Protection Plan
500
What channel is the GameMix for the MLB games on?
What is Channel: 720 __________________________________________________ Sales Center > Sales Support > SPORTSMIX (Mix Channels) > MLB Game Mix
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