Quality
At the beginning of the call?
What is asking whom you are speaking with?
Verbatim
What is the MOU
Outage Reporting
What is 1-800 POWERON (1-800-769-3766)
Create Installment Plan
Utilities Financials Facet
Autopay
What is effective next billing cycle. Utilities Payment Data.
At the end of the call
What is summarize, asking for additional assistance.
7.99
Surge Protection for Homeowners
1-800-454-3853
What is Service & Installation
Update Email Address
What is Checkpoint or Notifications Preferences facet
What is search by county in source.
what to verify
What is Primary Phone Number, Last 4 digits of Social Security Number.
Reimburses up to $4,000 per year for repairs or replacements
What is Renter's Surge Protection Script Surge Coverage & Grounding Enhanced:
To change Address on File if it is not correct.
Service Address Changes From City or County Officials, EMS (911), USPS sent to 1-800-767-3853
BPEM
What is Utilities Exceptions
MOU DE Connections
What is With your approval, I will transfer you to our 3rd party, they will review your order and information and verify free service offerings that may help you with your move. Is there anything else I can do for you before I transfer you?
Place a customer on hold, what are the key points to remember?
Get Permission, Check back w/ customer.
1st part MOU
What is Now that I have addressed your call regarding your utility services, may I check your account information to see if we have optional products or services that may be offered for your address?
DEP
What is 1-800-452-2777
Pledges on account.
What is Pledge facet or Check Activities Facet.
SALR in Area Light
Zero Tolerance
What is using foul language, abusive language, disconnect call, repeating talking over customer
2nd part MOU
What is You may elect to obtain these optional products and services from parties other than Duke Energy, to whom we may provide your customer information only if you request us to do so. Are there any 3rd parties that you would like us to provide your customer information at this time?
Supervisor
What is CONSULT w/ CW Telaffects Escalation Consult
Send invoice to a different Mailing Address
What is Manage Mailing Address Facet
Adding Surge Protection
Transfer to Home Protect Sales/Cancel Surge/Home wire/Water Htr