Financial
The Return check fee for SC
20$
What are tech work hours
what is 8am to 5pm est
ETR is what
Estimated Time of Restoral
The price schedule by which the customer is billed
what is an agreement
What is the deposit for residential customers
100$ max 250$
After 90 days unpaid final bills are sent where
What are collections
What is checked for authentication
What is primary number and last 4 of SSI, if not available we can use DOB.
Any situation that can be considered life threatening or potentially hazardous
What is Priority
When bills are not paid, the meter is disconnected and the power is off.
What is cut Non-pay
How many returned check fees can we waive?
what is 1 (if the customer request)
If an account has 2 returned checks within a 12 month period what happens
The customer is notified by mail that duke will no longer accept checks for payment and a return check flag is placed on the account.
Hospital, Nursing homes and traffic signals are what?
What are First priority customers
Duke energy program for customers who have special medical needs and medical equipment.
What is Medical Alert
An existing customer who pledges or gives assurance that another person's debt will be paid. Used for securing a deposit.
What is a Guarantor
Who can end service?
What is the account holder
Highlighting the account level, Select Financial View, Select Delinquency Details are what type of process
Steps to suspend the delinquency
If a customer calls about installing of siding or exterior painting this type of call would go where?
What is Base
Unusual static, cracking, popping or other unwanted noise signals. Can be intermittent or continuous with radios, telephones, television and wavy computer screens.
Tv or Radio Interference
A Web based tool that allows property managers in the Carolinas West access to all their Revert to Owner (RTOS) accounts via MyDuke.
What is Property Manager Portal (PMP)
What is the reconnect fees for NC and SC
what is 29.03 for NC
what is 15.00 for SC
What is the deposit for landlords, builders, or relators
what is 50.00$
what 3 phrases do we use each time you have an opportunity.
What are
Affirming phrases
Empathy Phrases
Mutual Word Phrases
Plan that will help customers take the peaks and surprises out their power bill
EPP ( Equal Payment Plan)
An acronym for customer documentation, which is a screen where notes are typed to document information about the caller, customer, or account
CDoc(CBIS) and create account Note( in checkpoint)
All End Service requests must be submitted to the field and should not be left in .
What is “requested” status.