Duke Energy Acronyms
AMI
What is Advanced Metering Infrastructure?
OCE
What is Outage History?
Protects revenue for the company
What is Energy Protection-EP?
They went through their bank to set up the payment
What is E-bill distributed?
A customer must send out an application, they must mail a voided check or deposit slip through the mail
What is Automatic Draft?
DNP
What is Disconnect for Non-Payment?
My Account
What is the name of the account customers can setup online to view/pay bills?
Needs a new meter, preliminary or temporary accounts, floodwaters-everything under water or on fire. Upgrading, building a garage, barns, rewiring, converting homes, tree trimming, painting-power lines near the house or on the house
What is transfer the call to Service and Installation (SI)?
How to be more energy efficient and tips
What is Lower My Bill Tool Kit?
Automatic Draft is NOT paying the final bill right now, where do we go to see when that will change?
What is The Source?
DNAC
What is Do Not Accept Checks?
SpeedPay
What is the name of the application we use to take payments?
Payment locations for customers to pay their bills
What are Pay Agents?
Account locked or forgot password
What is Web Administration Portal?
The most recent changes communicated by Duke Energy
What is WATT’S NEW from Duke Energy?
RORD
What is Remote Order Read?
Authorized pay agents are located here
What are Call Center Tools?
Program help us manage electric load on our system by providing a means to reduce residential customer's air conditioning and water heater load.
What is the Power Manager Program?
How to update an email address, we will send this to web support
What is the Web Portal Administration Tool?
Duke Energy's measurement of gas
What is CCF (Centum Cubic Foot)?
WRRA
What is Winter Rule?
AutoPay & Automatic Draft
What are the 2 programs that pay their bill every month on the due date?
Online order placed and when it’s ready
What is Track My Services?
How to guide a customer on where to go online
What is Impersonation?
Kilowatt hours (KWh)
What is the measurement of electricity consumption?