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Equifax Says
Charged OFF
100
What is the pathway to maintain a deposit quote?
What is Actions/ Account Actions/ Deposits/ Maintain Deposit Quote
100
True/False Customer's not wanting a credit screening can just pay a cash deposit.
What is False
100
How many installments can we break up the deposit for a new customer?
What is none. The deposit must be paid in full before service is turned on.
100
Equifax return states: ERROR. How would you proceed with the transaction?
Check entries in ALL fields, If incorrect, make corrections and reprocess. If no errors, try one more time. If ERROR message still appears, contact team lead or FACTA team
100
A residential security deposit is eligible for full refund with a good payment history after.......
What is 23 months of consecutive service
200
What is the pathway to issue a Disconnect?
What is Actions/ Account Actions/ Service Orders/ Issue Disconnect
200
The Permissible Purpose comment should state....
What is the service address and date the customer was requesting
200
True/False If there is a disconnect issued or dispatched for today we can issue the Reconnect for today as well.
What is True.
200
Customer does not want to provide Social security number or alternate ID. They would like to just pay a cash deposit. What would you say/do?
What is advise that you understand their apprehension to provide personal information over the phone, but it is to protect them and their identity and to follow federal laws. Let them know the information would be masked after created and we would only verify the last four of SSN or DOB in the future. We would not be able to establish service without the information and verification
200
What comments will you write in the Credit Department Request when asking revenue services to transfer a written off amount to the new account?
What is Copy and paste the account number and the amount of the written off balance
300
What is the pathway to issue a reconnect?
What is Actions/ Premise Actions/ Service Orders/ Issue Reconnect
300
If the customer does not have or does not want to use their social security number you should check the _________________ and then enter their alternate ID information
What is Not Provided Box
300
In emergency situations same day reconnects would need to be issued by ......
What is a team lead or supervisor.
300
Equifax return states: STOP: Verify ID. How would you proceed with the interaction?
What is Check for accuracy, if incorrect make corrections and re-process, if correct, remove SSN and keep DOB and request Alternate ID: Driver's license
300
When a customer is calling to start service what is a great question to ask before you begin creating their customer information?
What is the address where you will need the service? To make sure it is in our service territory.
400
What is the pathway to advise Revenue Services of a Written Off Balance or RBD being paid?
What is Actions/ Account Actions/ Collections/ Issue Credit Department Request/ RBD Reinstate-Transfer
400
If a customer has not had a previous US address you should enter...
What is the address they are moving to.
400
When asking the customer when they want the service put in their name a good phrase to use is....
What is I can have that turned for you as early as.....or any working day after.
400
Equifax return states: STOP: Do Not establish service. Social Security is associated with a Deceased person. How would you proceed with the interaction...
What is check to make sure information was added correctly, possibly try again. Otherwise, Do NOT add customer shell, advise customer it is coming back reported as deceased and they would need to follow up with Equifax
400
A previous customer is starting service again and has a written off balance from their previous account. What type of Credit Department Request will you issue to notify revenue services?
What is Credit Department Request: RBD: Reinstate/Transfer
500
What is the pathway to view the total amount of the written off amount?
What is Actions/Account Actions/ Account Receivable/ View Reinstate Written Off Amount
500
To enter an international Driver's license you should click on the .....
What is Other Dropdown box, enter Int DL and the number
500
Every Reconnect requires an Equifax credit screening except....
What is A Transfer of service and A Seasonal Customer returning to the same service address
500
Equifax return says: STOP: Frozen File. How would you proceed with the interaction...
What is Add the customer shell, but do not process a reconnect, advise the customer they would need to contact Equifax to unfreeze their file and then contact us once that has been done.
500
What is the pathway to check on the status of a Refund Check?
What is Object/Account Object/Select Refund
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