Inventory
What is the Out of Stock Bots Name?
Who is Benny the Bot?
Where is Pennsylvania?
What queue should be worked 1st?
What is Maine, CONA, and CPS TX?
What is the 1st thing you should check when working an AS case?
What is the Clients Salesforce account?
What should you going on five9 when you take Lunch?
What is the Lunch Aux?
Who is the Pet Owner?
Where should we post if we see something in drop ship's?
What is the DS Agents Chat?
What should be added to the email if its included in the case notes?
What is autoship adjustment/removal?
Where do you find the email template for the DOB and DL autoship email?
What is the Covetrus Customer AS folder?
What is outbound?
What order do we sort to Just in time?
What are MBO's treated as out of stock?
Do we cancel and replace or just cancel orders for Hill's New York?
What is canceling an order for Hill's New York?
If there is a case DOB an DL where should we 1st check?
What is RxPro?
When sending an email on and AS exceptions what email address should you select it to be sent from?
What is px-autoships@covetrus.com?
What needs removed from the store front when deactivating the account?
What is any saved payment method.
Which order do we sort 1st?
What are expedited or flagged orders?
How much of a refund would a client get for 3 of 24 cans being damaged?
What is a full refund?
As of 03/01/2025 Gabapentin is a DOI in which state?
Where is North Carolina?
What would you do if you find a previous case for an invalid credit card?
What is remove the autoship?
What two payment methods do we not take?
What is care credit and Zoetis PetCare Rewards?
What is 7 days?
How many CCR's can a client have before we it is mandatory we get photos to refund/reship?
What is 3 or more in a 6-month period?
What do we do for Prascend if we do not have dosing instructions? (Rx says use as directed no instructions in Rxpro)
What is Emailing the client and cancel order with AS remove INR?
How many autoship cases per SOP should you take at one time?
What is 10-15?
What are the Covetrus Core Values?
What is Share the customer goal, Never Settle, Be Passionate, Give Power, and Do Good?