Metrtics
Misc.
Plans
Networks
Notes (45 seconds)
100
This metric is based on time
What is Handle Time
100
What does pp stand for.
Price Plan
100
Unlimited txt and talk shared data and up to 10 devices are part of this plan
What is Mobile Share
100
This device is used to covert fiberwire in to ethernet
What is a modem
100
You use this decision flow for session based accounts (looking for the number)
What is *187670
200
This is the basis for all metrics
Customer Service
200
This is a cordless internet device used to mainly play games, read, or do general business use
What is a widows 8 tablet
200
Self managed not post paid plan
What is session based
200
This acronym is the name of your network
What is SSID
200
This article is used for device data eligibility
What is *129093
300
this is something the customer does that affects our metrics
What is ACE survey
300
This tool is used to change the IMEI
What is Telegence
300
This is a single line plan.
What is an individual plan
300
ISP stands for what
what is Internet Service Provider
300
This article is a hub for Android
What is *259529
400
QA stands for this
What is Quality Assurance
400
DAILY DOUBLE This number (250) is the limit for ___________
What are Crediting
400
This out of date plan is something we try to "upgrade" the customer off of.
What is unlimted data plan
400
The DNS does this when you access a network
What is assigning an IP
400
This article is the Windows hub
What is *184221
500
Using these helps with first time resolution and 7 day call back
What are Commitments
500
You take these steps to change to __________ in telegence 1. Agreement tab 2. Actions 3. Group level services 4. Choose Data 5. Move all subs to selected subs 6. Open SOC list 7. Select the proper plan 8. Verify correct SOC 9. Double click SOC under PP 10. Enter search criteria 11. Choose proper plan 12. Set term. 13. Repeat 9-12 for each line
What is a familytalk or individual plan to mobileshare
500
this group plan can has shared minutes that aren't always unlimted
What is family talk
500
DAILY DOUBLE This command wipes your Internet Protocol
What is IPCONFIG /RELEASE
500
This is the Forgot admin password for the elevate 4g
What is KB409991
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