DUNAA
What does DUNAA stand for?
Days until next available appointment
What is Julies favorite sport to watch?
Basketball
What report tracks average time customers spend in each SCA column?
Time in status report
What do we call our scheduling system?
Moneyball
What inventor inspired Tesla?
Nikola Tesla
Why is DUNAA important?
Maximizing appointment availability is important for customer happiness.
Where did Julie work prior to Tesla?
What report is best utilized to check daily performance and reporting?
Service Daily Report
What is the term for turning off scheduling for a day?
BONUS: Why would a center use this?
Using an exception day?
Bonus Answer: Over capacity on the day, business planning, call out
What year was Tesla founded?
BONUS: What Month?
2003
Bonus Answer: July
Every 24 hours.
Where was Julie born?
Malaysia
BONUS: What report is used to assess Technician utilization?
Hint: Can be found on Person Level Metrics
Utilization timeline
What are the two new skills that were released that help drive revenue?
Tires and Maintenance
What Year did Tesla go public?
2010
What are two positive factors impacting DUNAA?
Staffing to waterline
Beat Demand
Healthy WIP
Maximize Throughput (90%, 4.5)
Maximize Mobile
What was Julies first Role at Tesla?
Sales Regional Manager - LA North
What report shows a granular view of every KPI for Service?
Service Center Metrics
What is enabled under Technicians on TSS- indicates a Technician's ability.
Moneyball Skills
Name 3 Tesla gigafactories?
BONUS: Name all Tesla giga factories
Texas, Nevada, Berlin, China, New York
What are three things that negatively impact DUNAA?
Overuse of Exception days
Removing skill sets - TSS
Excessive PTO/Training
Fluffing Tickets
Excessive Rescheduling
What report measures Days of Backlog, which shows DUNAA to DOB comparison?
Service Days of Backlog
What system communicates with TSS that shows technicians working each day?
BONUS: 2X- why is it critical to have this updated?
Track
Bonus Answer: Having track updated allows the system to schedule based on technician productive hours.
Where is Tesla largest supercharger?
Hint: Not Bakersfield
Lost Hills California with 168 stalls.