Case Acronyms
DCP
Distributor Commitment Program
ASA
Average Speed of Answer
P&L
Profit and Loss
POS
Point of Sale
EOD
End of day
CML
Central Manufacturing Location
AHT
Average Handle Time
AOP
Annual Operating Plan
POP
Point of Purchase
TBA
To be announced
DMA
Designated Market Area
KPIs
Key Performance Indicators
YOY
Year over year
BC
Business Consultant
CFO
Chief Financial Officer
JBOD
Just Baked On Demand
BSC
Boston Support Center
NUG
Net Unit Growth
QSR
Quick Service Restaurant
SPF
Sun Protection Factor
FEE/FEE Entity Name
Franchisee/the name of the franchisee's company
CRM
Customer Relationship Management (our system is Salesforce)
EBITDA
Earnings before interest, tax, depreciation, and amortization
FMM
Field Marketing Manager
CAPTCHA
Completely Automated Public Turing Test to tell Computers and Humans Apart