BOARD
SECONDS
SOS TIPS
SPEED TOOLS
NEED FOR SPEED
100
I am the first crew member to be deployed
Who is the drive thru cashier ?
100
If the hot holding unit is stocked with proper amounts of fillers I can make a sandwich in this range.
What is 40-60 seconds
100
I have all my crew members deployed in the position that they excel in
What is Aces in Place
100
I don't need to wear a headset during Day Part 2 when there is a DT order taker
Who Is the DT cashier
100
This BOS report will give you levels of product to make in the time frame you choose
What is the prep worksheet
200
My secondary responsibility is staging orders on the Drive Thru 2-1 mat
who is the drive thru order taker
200
When I hear a beep I should react in this amount of time
What is 5 seconds
200
When this unit is stocked during peak hours it insures that sandwich's will get out quicker
What is the Hot Holding Unit
200
To make sure all crew members react quickly to all orders with out any hesitation we need to have the correct amount of them
What are head sets
200
This item should be pre-boxed up to help with SOS during Day Part 2
What is pre assorted dozens
300
This week as a team we will achieve 115 seconds for Day Part 2
What is the teams goal for DT SOS in day part 2
300
If I use this button on the POS, I will use less key strokes to order a meal
What is combo button
300
When knowing these I can help out my fellow crew members during the shift
What are the primary and secondary duties
300
If this tool is filled out every shift our team member's will know there achievements/targets of SOS for the week
What is the Speed of Service Chart
300
When utilizing this MODEL I can execute my shift effectively
What is the APEX model
400
This where I look for my position for the shift
What is the deployment chart
400
If I don't interrupt the guest when taking there order it should take _____ to get the order
What is 20 seconds
400
I need not to interrupt the guest while taking there order
Who is the drive thru order taker
400
I display what needs to made in order
What is the VDU
400
If the DT order taker does this , it will make sure the guest order is accurate
What is repeating the order back
500
This person should not be deployed into a position so they can float on the line
Who is the Manager ?
500
Depending on the beverage , DT beverage assembler should be able to make a beverage in this time frame
What is 10 - 50 seconds
500
To achieve our SOS goals at this station we both need to wear headsets
Who is the sandwich station cook and sandwich station assembler
500
If I am not doing this drink orders will get messed up
What is marking your cups
500
When I ask this question there are no open ended questions given to the guest
What is " does this complete your order"
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