What is Dunkin' Donuts' CURRENT mission statement?
"Dunkin Donuts will strive to be the dominant retailer of high quality donuts, bakery products and beverages in each metropolitan market in which we choose to compete."
100
What organization did our class visit on a recent field trip?
Accenture
200
Who is the founder of the Dunkin' Donuts franchise?
William Rosenberg
200
What caused a lack of of customer service?
Employee disorganization as well as inefficient management of inventory.
200
Why did Dunkin Donuts convert to the Radiant System?
They were experiencing problem with their main business process, customer service
200
What is Professor Santanen's favorite cartoon?
Looney Tunes
200
What is Bucknell's Zip Code
17837
300
What is Dunkin' Donuts' original mission statement?
"Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores"
300
What is one way that Dunkin' provides their customers with superior product quality?
By efficiently delivering a fresh variety of products
300
What were some of the problem Dunkin' experienced before Radiant?
They lacked efficiency, communication and experienced order errors, chaos behind the counter and trouble with inventory management
300
What is a Critical Success factor that we have identified?
Freshness, Variety, Efficiency or Customer satisfaction