Acronyms
IOAO
Independently Owned and Operated
What is the higher tier of Dunkin’ Rewards called?
Boosted Status
What is the name of the lowest reward category worth 150 points?
Li’l Treats
Will there be a separate phone line for Dunkin’ Rewards inquiries/complaints?
No, guests will contact Loyalty Support, Guest Support, and Navigator, as normal.
What is the name of the villain in Stranger Things?
Vecna
ASA
Average Speed of Answer
True or False: Once Dunkin’ Rewards is launched nationally, guests will automatically be enrolled in Dunkin’ Rewards if they have a Perks account.
True
How many visits do you have to make in one month to reach the higher tier?
12 Visits
Where can reps find the training materials for Dunkin’ Rewards?
Training Resources LS folder in Teams
Finish this quote from The Office: “I’m not superstitious, but I am a ___ ___.”
little stitious
AHT
Average Handle Time
True or False: There will be a new app in the App Store that guests will need to download for Dunkin’ Rewards.
False
During the pilot stage, can a guest redeem a Dunkin’ Rewards coupon using OTG outside of the testing state?
No, they must be used in California during the Pilot stage.
True or False: Alorica will be trained to help with Dunkin’ Rewards inquiries after Pilot testing is completed.
False, they will be assisting guests during the Pilot stage, too.
Who won the 2015 Super Bowl?
New England Patriots
DMA
Designated Market Area
What state is the Dunkin’ Rewards program being tested in first?
California
How many days does a guest have to redeem a reward once it is converted into points?
30 Days
If a guest is contacting us about Dunkin’ Rewards during the Pilot stage, what should always be documented in the Customer Account section of the case?
CA, USA
What is Miley Cyrus’ real name?
Destiny Hope Cyrus
POS
Point of Sale
True or False, Store POS systems will automatically be converted to work with Dunkin’ Rewards
False, Franchisees must enroll their systems into Dunkin' Rewards prior to launch.
True or False: A free tea and free coffee are worth the same amount of points?
False, a tea is worth 400 points, while a coffee is worth 500 points.
Where can reps see if points were redeemed for a reward on Dunkin’ Connect?
Select “View Details” from the Dunkin’ Rewards section then “Transactions.” It will show as “Redeem Points” with the point deduction and certificate they received after converting their points.
Who was originally cast as Shrek before Mike Meyers took the role?
Chris Farley