Lock it Up!
True or False. Dunning locks can be placed on both the document and account level?
True
How are deposits calculated?
2xs avg monthly usage
What is the payment amount % required for automatic cancellation of a non pay disconnect service order?
75%
What CRM tab displays the BP's creditworthiness?
Data Overview
How often can late fees be waived?
Once in a rolling 12 months
What is the preferred method of dunning lock creation?
Document Level
A dunning deposit will be assessed after how many disconnection notices?
5
BPs with remote enabled AMI meters receive what type of notice prior to disconnection?
Knock on Door
Under which CRM tab can a deposit be displayed?
Account Balance Overview
To determine the numbers of days past due a delinquent item is, dunning uses what?
Calendar Days
What CRM tab would you use to place a lock on the Contract Account level?
Account Balance Overview
What BPEM would you use to waive/reverse a deposit?
FI61
Dunning disconnect service orders are cancelled if they are not worked within how many days?
11
What CRM tab is used to calculate a deposit?
Billing
She was a writer & acted as Kelly on the popular NBC sitcom "The Office". She later went on to launch her own "Project" using her real life first name.
Mindy Kaling/The Mindy Project
What CRM tab would allow you to place a lock at the document level?
Account History
In what state does a deposit have to be issued back to a customer before a new increased dunning deposit can be assessed?
MD
What type of service order would you issue to reconnect a BP with a Legacy meter?
Truck Roll
What CRM tab would you use to display a customer's medical certification information?
Contract Account Overview/Display ISU Contract Account
She recently became the youngest person to sweep all four major categories at the Grammy's.
Biilie Eilish
Removing a lock simply means to change what?
The valid to date
Under what circumstance can a dunning deposit be waived?
BP pays contract account in full
How many days can a BP's account be inactive before they final bill?
9
What is assigned to each Contract Account and used by dunning to determine collection paths?
Collection Strategy
What CRM tab would you use to send an initial medical certification form to a customer?
Customer Communication