HIPAA
This is what PHI stands for:
WHAT IS Protected Health Information
If a member is out of refills, we need to complete this type of order:
WHAT IS A RENEWAL ORDER.
We can properly verify that we are speaking to the PHARMACY by confirming one of these 2 pieces of information:
WHAT IS NPI OR NABP.
This is how long will it take for a credit in ESD to be sent back to a member if there is no activity on the account:
What is 180 Days.
This is what KX stands for:
What is Knowledge Xchange.
This is what PII stands for:
WHAT IS Personally Identifiable Information
This is the standard order delivery time:
What is 7-10 Business Days.
This is usually the first system you would check to confirm active coverage for a member calling in.
What is Oneview.
This what EPP stands for:
What is Extended Payment Plan.
This is the keyboard command for closing all open tabs in KX:
What is "SHIFT / W"
A Member's address is an example of:
WHAT IS PHI
This is the RTM Processing Time:
What is 7 Business Days.
This is the system you would use to check for a member's Prior Authorization status:
What is ESD.
This is what DAW 0 means:
What is No Product Selection.
This is where you can store frequently used articles in KX:
What is "My Bookmarks".
We can properly verify that we are speaking to the MD office by confirming this piece of information:
WHAT IS NPI
This is typically the preferred Cigna Specialty Pharmacy:
What is ACCREDO.
The member can locate the Pharmacy processing information needed to complete a local fill by referring to this:
What is their ID CARD.
This is the section in ESD where the Member/Dependent Information can be found:
What is the Persistent Header.
This is what to do if you see wrong information in a KX article:
What is FLAG the article.
If a member allowed a family member to speak on their behalf when they call in, this is where we can look for the confirmation:
WHAT IS VALOR OR ONEVIEW
This is the REFILL order processing time:
What is 3-5 Business Days.
If the pharmacy cannot process a local fill claim, you would refer them to this:
What is the Pharmacy Help Desk.
This is the Function Tab in ESD where you can add an allergy for the Member:
What is Eligibility/Profiles.
This is where you can confirm how long ago a KX article was updated:
What is the VERSIONS Tab.