Emergency Procedures
What should you do if you receive a report of a fire in one of the buildings?
Follow the fire evacuation procedures, contact IUPD and the fire department, and notify ACOC/FTOC.
What should you do if you find alcohol in a common space like a study room?
Take a picture, dispose of the container, and write an IR.
You get a call from a resident saying that they think they have bed bugs in their room. How should you handle this report?
Gather information from the resident, call ACOC/FTOC, and follow the bed bug protocol.
What program can help you create temporary cards or add custom access to an existing card?
ResCard
What should you do if you are unsure whether to call up during an incident?
If in doubt, call up.
What should you do if you encounter an armed subject on campus?
Contact IUPD immediately and seek shelter.
What is the protocol for handling a bias-motivated incident?
Gather personal information, and report it through Maxient (IR) and to the Bias Response Team.
What does FERPA stand for?
Family Educational Rights and Privacy Act
Mailroom
What are the check-in procedures for the Primary RA?
What steps should be taken during a severe weather emergency, such as a tornado warning?
Move residents to a windowless, interior room on the lowest level, stay away from exterior doors, and listen to weather updates.
What should you do if you encounter a resident who is vomiting and cannot walk on their own?
Call IUPD directly for assistance. Then call the ACOC.
What should you do if you encounter a resident with a mental health emergency?
Assess safely, call IUPD if violence or threats are involved, gather personal information if possible, and offer to walk the student to CaPS
Roompact
When should you complete the duty log for the night you are on duty?
What is the protocol for handling alcohol-related incidents in a resident's room?
Knock, announce your name and role, assess the scene, collect IDs, and take a picture of the alcohol.
How should you respond to a card reader malfuction?
Test the card reader system, call Emergency Maintenance if unresolved, and consult with ACOC if widespread.
What is the protocol for handling a suspected fungal growth (SFG) report?
Direct the resident to submit a Maintenance and Environmental Concerns Form, and call up consult on further steps.
What are the four questions/statements to be included in the BeInvolved program request? ($100 per correct answer)
I am glad I attended the program (y/n)
I felt welcomed by the staff of the program (y/n)
I made a friend or social connection at the program (y/n)
I belong at IU (y/n)
What is the procedure for duty switches?
Request a swap on the Roompact Calendar, email supervisors, and get approval at least 48 hours prior.
What should you do if you encounter a resident with a severe roommate problem?
Separate the roommates, attempt mediation, and consult with ACOC/FTOC for possible reassignment if needed.
What should you do if a student is arrested in their residence hall room?
Gather information related to the student and arrest, notify ACOC/FTOC, and submit an Incident Report.
What should you do if a resident is reported missing and is believed to be in imminent harm?
Contact IUPD or encourage the concerned party to call IUPD and notify ACOC
This program is used to grant masterkey access
CS Gold
What is the information LT or IUPD will often need when you call? ($100 per correct answer)
Who are you?
Where is the incident occurring?
Who are the responsible and/or impacted persons?
What steps are needed to address the incident?
Where will you meet any responding staff?